Roland Dobbins
@rolanddobbins
Post-sales enablement leader driving customer adoption, onboarding, and performance through learning.
United StatesWhat I'm looking for
I am an enablement leader with 10+ years designing and scaling post-sales learning ecosystems for SaaS and customer-facing teams, improving customer outcomes, accelerating onboarding, and driving consistent performance through structured learning paths and playbooks.
I have led teams, owned knowledge bases for 20,000+ customers, applied QA and analytics to optimize training, and partnered cross-functionally to align enablement with retention, satisfaction, and business priorities.
Experience
Work history, roles, and key accomplishments
Training Development Manager
Medifast, Inc.
Jan 2020 - Jan 2025 (5 years)
Owned and scaled post-sales onboarding and enablement programs, leading a 10-person team to improve product adoption and customer experience through structured learning paths and data-driven optimization.
Quality Assurance Manager
Medifast, Inc.
Jan 2020 - Jan 2025 (5 years)
Produced monthly performance and behavioral analytics to identify customer-impacting gaps and informed refinements to enablement, onboarding, and coaching that improved customer experience.
Knowledge Manager
Medifast, Inc.
Jan 2017 - Jan 2025 (8 years)
Managed lifecycle of customer-facing knowledge base supporting 20,000+ active customers, reducing duplication and improving content accuracy and usability to enhance self-service and adoption.
Senior Instructional Designer
Medifast, Inc.
Jan 2012 - Jan 2020 (8 years)
Designed blended learning programs, simulations, job aids, and eLearning for CRM and SaaS tools, and developed train-the-trainer resources to support scalable enablement.
Education
Degrees, certifications, and relevant coursework
Baltimore International College
Associate's degree, Culinary Arts
2002 - 2002
Completed an Associate's degree in Culinary Arts at Baltimore International College in 2002.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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