Charlette Vidal

Provided customer care by responding to requests, assisting with product selection, and managing ordering functions. Achieved 91.9% one-touch resolution and 100% CSAT while resolving complaints to drive loyalty and repeat business.

Maintained comprehensive databases of industry statistics and trends to support ongoing and future projects. Provided reference-ready information for project planning and execution.

Led customer service, sales, marketing, showroom management, and sub-agent coordination to improve customer experience and business performance. Managed international goods movement to ensure on-time transit and delivery through logistics coordination and risk management.

Handled customer inquiries and complaints efficiently by investigating issues, prioritizing customer needs, and responding to prospective customer requests. Maintained current knowledge of product and service changes and earned Top Customer Service Agent (Mentors) in December 2016.

Managed and coached the sales force to consistently execute targets and maintain strong sales volume. Implemented sales strategies to promote and sell properties, earning promotion to Sales Director after 3 months and recognition as consistent Top Sales Manager.

Guided clients in defining and pursuing their financial goals through careful, competent support. Increased company revenue by 10% and was recognized as Rookie of the Month (July 2014).

Increased vehicle sales by 15% by helping potential clients match vehicles to lifestyle needs and providing after-sales support. Achieved a notable sales milestone by being the first agent in Mindanao to sell a high-end Sonata.

Supported administrative operations to help streamline the workplace by reducing workload for dental professors. Assisted with duties that improved overall office effectiveness.

Activities and societies: None

BS in Physical Therapy