As a Freelance IT Support & Systems Technician, I delivered remote helpdesk support for international clients and maintained an average CSAT score of 98%. I supported Windows and macOS workstations, system imaging, and user profile migrations.
I administered Microsoft 365 through Microsoft Entra Admin Center, including user onboarding and offboarding, license allocation, and MFA configuration. I also diagnosed QuickBooks and Sage ERP issues, coordinating with vendor support when specialized resolution was needed.
In my Virtual Assistant & Technical Support Coordinator role, I handled quick-fix calls and ticket triage, and configured mobile devices and endpoint security clients. I also assisted with server monitoring, data backup verification, and Active Directory object management.
As a Front-End Developer & Platform Architect, I managed system updates and web host configurations for client web applications and CMS installations, and implemented user interface solutions. I hold CompTIA A+ and CompTIA Network+ certifications, with CompTIA Security+ in progress.
