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chinedu nweke

@chinedunweke

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IT Help Desk specialist skilled in Windows, networking, and customer-focused technical support.

Nigeria

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What I'm looking for

I seek an IT support role where I can provide fast, user-focused Windows and network troubleshooting, improve processes, and grow within a collaborative team.

I am a motivated IT Help Desk and Technical Support Specialist with hands-on experience troubleshooting Windows 11, basic networking, and hardware/software issues. I have used tools like Spiceworks, AnyDesk, and Microsoft 365 to deliver fast, reliable remote and onsite support while maintaining strong documentation and knowledge-base practices.

I consistently reduce repeat incidents and resolution times through structured ticket workflows, API debugging practice, and targeted labs — achieving high task success and user satisfaction rates. I bring strong communication, analytical reasoning, and a process-improvement mindset to support teams seeking dependable, user-centered IT support.

Experience

Work history, roles, and key accomplishments

Current

Freelance IT Support

Current

Freelance Projects

Jan 2023 - Present (3 years)

Delivered simulated ticketing and remote support engagements, resolved 40+ Spiceworks tickets, performed 25+ API tests with Postman, and completed 50+ Windows and networking lab tasks with a 98% success rate.

Spiceworks Postman Documentation OneNote Notion

Technical Support Engineer

Neddevices Communications

Sep 2024 - Aug 2025 (11 months)

Resolved 120+ hardware, software, and network issues, reducing repeat incidents by 15% and maintaining a 95% user satisfaction rate; averaged ticket resolution under 30 minutes and improved system performance for 50+ users.

Windows 11 Troubleshooting Troubleshooting Customer Support

Education

Degrees, certifications, and relevant coursework

BYU Pathway Worldwide, Ensign College

Associate Degree, Information Technology

2023 - 2025

Activities and societies: Practical labs in Windows and networking, ticketing simulations, API debugging, remote support exercises, and creation of troubleshooting documentation.

Completed an Associate Degree in ITPC through BYU Pathway Worldwide in partnership with Ensign College, focusing on IT support fundamentals and practical labs.