Charles Brooks

Managed North America and EMEA partner portfolios, supporting partner ecosystems and partner-referred client activation. Drove partner go-to-market initiatives and coordinated cross-functional workflows to strengthen partner performance.

Guided new and existing clients through Bobit's suite of marketing and data solutions, managing the full sales cycle from discovery to close. Built trust-based relationships with executives and led discovery calls, solution walkthroughs, and webinars.

Delivered SaaS-based payment and workflow solutions to local business owners and merchants, managing the full sales cycle and coordinating with internal technical teams for seamless integration. Served as primary point of contact for escalations and provided consultative guidance on payment workflows.

Promoted and sold AV Vegas' technical capabilities and event services to hotel production executives, arena production teams, and event planners. Led sales and business development, served as Production and Stage Manager, and contributed to year-over-year revenue growth of 15-20% from 2016-2019.

Managed and expanded relationships with financial institutions, serving as primary point of contact for client engagement and onboarding. Led business development initiatives and coordinated with internal investment, compliance, and operations teams.

Supported community banks with investment strategy, portfolio management guidance, and balance-sheet solutions. Strengthened M&I's west-coast presence through client meetings and institutional relationship-building, coordinating with internal teams for accurate documentation.

Certified Customer Success Management Professional (CCSMP Level 1) issued in September 2026.