Ermelindo Cavuoto

With over 20 years of experience as a Strategic Customer Success Manager, I have dedicated my career to leading enterprise relationships within the fintech, SaaS, and payments sectors. My proven track record includes scaling client success programs, driving multi-product expansion, and fostering trusted partnerships across various stakeholders, including legal, compliance, and technical teams.

At Paysafe, I owned a portfolio of enterprise gaming clients, where I supported lifecycle touchpoints from onboarding through renewal. I delivered data-driven insights that improved payment performance and achieved high renewal and expansion rates through proactive account planning. My previous roles at Sightline Payments and FIS/Global Payments further honed my skills in managing strategic accounts, increasing product adoption, and streamlining onboarding processes, consistently exceeding retention benchmarks and maintaining top-tier customer satisfaction scores.