Erin Taylor
@erintaylor
I grow enterprise SaaS, fraud, and payments accounts through retention, adoption, and strategic expansion.
United StatesWhat I'm looking for
At Accertify, I own executive relationships and growth strategy for 15 complex enterprise accounts, leading multimillion-dollar renewals and recovering approximately $2M by rebuilding a strategic retailer relationship.
Across Accertify, Cradlepoint, Kount, and PitchBook Data, I've led customer success teams and portfolios through fraud prevention, fintech, SaaS, and financial data. I've improved adoption, retention, onboarding, and ARR expansion while resolving high-stakes customer risks and coaching teams on strategic account growth.
Experience
Work history, roles, and key accomplishments
Owned executive relationships, retention, adoption, risk, and growth strategy for a portfolio of 15 complex enterprise accounts, including Fortune 500 and leading omnichannel retail organizations. Led multimillion-dollar renewals, commercial negotiations, and expansion opportunities, and re-established a strategic relationship with a major enterprise retailer, recovering approximately $2M in value
Built and led a team of 10 Customer Success Managers, establishing team structure, operating practices, customer engagement strategy, coaching, and performance expectations. Achieved 98% customer retention and 30% ARR expansion within the first year.
Senior Client Success Manager & Support Team Lead
Kount, Inc.
Jan 2016 - Dec 2019 (3 years 11 months)
Managed and expanded a portfolio of 120+ customers using e-commerce fraud-prevention technology across implementation, adoption, optimization, renewal, and growth. Led the Support team and established service processes and performance expectations that maintained NPS scores of 58+.
Senior Customer Success Manager
PitchBook Data
Jan 2014 - Dec 2016 (2 years 11 months)
Owned customer satisfaction, retention, renewal, and expansion across an assigned portfolio for a fast-growing financial data and SaaS platform. Led customer training and adoption initiatives, renewed and expanded annual subscriptions, and represented customer needs in product development.
Marketing Communications & Budget Manager, Consultant
Microsoft Involve / Bridge Partners Consulting
Jan 2011 - Dec 2013 (2 years 11 months)
Managed invoicing, reconciliation, forecasting, and oversight of a multimillion-dollar budget; prepared and presented budget strategy and operational recommendations to senior management. Managed marketing communications workflows, SharePoint content, and programs involving domestic and international stakeholders.
Front Desk Manager
NVRAH
Managed staffing, operations, inventory, sales, and budget-related processes.
Reservation Supervisor
Schweitzer Mountain Resort
Led reservation operations, marketing initiatives, and package sales; exceeded lodging sales goals by 30%.
Client Relationship Associate
The Vanguard Group
Advised clients based on financial needs and goals while managing client relationships and executing investment transactions.
Community Outreach Manager
Celilo Group Media
Developed strategic sales initiatives that increased revenue by 20% and managed customer acquisition for the fundraising channel.
Education
Degrees, certifications, and relevant coursework
University of Idaho
Bachelor of Science, Conservation Social Sciences
Bachelor of Science in Conservation Social Sciences from the University of Idaho.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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