Open to opportunities

Cynthia Sparks

@cynthiasparks

Senior merchant services and treasury management advisor who grows mid-market accounts through consultative sales and retention.

United States

Message

What I'm looking for

I’m looking for a role where I can drive merchant services and treasury management growth, manage and retain portfolios, and partner with cross-functional teams to match solutions to client payment needs—using consultative communication and strong sales execution.

I’m a merchant services professional with a proven track record selling both merchant services and treasury management solutions. I’m customer focused, and I bring effective communication and presentation skills to identify client payment needs and act as a subject matter expert.

In senior roles like Senior Account Manager at Chase Bank and Senior Relationship Manager at Wells Fargo Bank, I managed portfolios of merchant accounts, strengthened relationships, and supported growth by partnering with treasury management counterparts. I also bring consultative sales experience across payment processing—prospecting, building rapport, closing sales, overcoming objections, and underwriting for small businesses.

Experience

Work history, roles, and key accomplishments

Current

Travel Advisor

Current

The Walt Disney Company

Sep 2025 - Present (8 months)

Triaged incoming calls by identifying customer needs and selling appropriate travel solutions. Upsold additional components to improve customer options and value.

Triage Consultative Selling Upselling Customer Service Sales Presentations Objection Handling

Negotiator

National Debt Relief

May 2025 - Aug 2025 (3 months)

Conducted persuasive negotiations and applied effective strategies to overcome objections. Managed the negotiation process to move discussions forward toward resolution.

Negotiation Objection Handling Persuasion Client Advocacy Sales Strategy Relationship Building

Payment Industry Consultant

Talus Pay

Prospected for leads by identifying decision makers, building rapport, and closing payment processing sales. Advised on payment processing options and supported underwriting for small business customers.

Prospecting Consultative Selling Payment Processing Objection Handling Underwriting Support Small Business Sales Relationship Building

Senior Relationship Manager

Wells Fargo Bank

Managed a portfolio of 40 mid-market merchant accounts using the Cybersource payment gateway. Improved retention through frequent outreach and partnered with Treasury Management and Commercial Card teams to cross-sell services.

Retention Strategy Client Outreach Cybersource Payment Gateway Payment Processing Treasury Management Mid Market Account Management

Senior Account Manager

Chase Bank

Managed a portfolio of 25 national merchant accounts and worked with treasury management counterparts to identify growth opportunities. Strengthened outcomes by aligning client needs with available treasury solutions.

Merchant Account Management Portfolio Management Treasury Management Cross Functional Collaboration Relationship Building Merchant Services