Charles Baloyi
@charlesbaloyi
Results-driven Internal Account Manager with 8+ years in technology sales and customer success.
South AfricaWhat I'm looking for
I am an Internal Account Manager with over eight years' experience in sales and customer service within the technology sector, focused on improving customer satisfaction, upselling, and using CRM tools like Comma5 and Embrace to streamline processes.
I have managed corporate and government sales, supported tender/RFI/RFQ preparation, routed qualified opportunities to sales executives, and coordinated cross-functional teams to meet delivery updates, ETAs, PODs and invoicing requirements.
I am bilingual and culturally aware, committed to continuous professional development (multiple Microsoft and networking certifications), and passionate about leveraging technology and consultative selling to drive business growth and exceptional customer experiences.
Experience
Work history, roles, and key accomplishments
Internal Account Manager
Tarsus Technology Group
Jan 2022 - Present (3 years 9 months)
Manage assigned accounts as primary customer contact, improving satisfaction through timely query resolution and CRM-driven upselling; coordinate cross-functional teams to meet delivery SLAs and support sales growth.
Sales Consultant
ITMaster / Information Technology Consultants
Jan 2017 - Jan 2022 (5 years)
Managed corporate and government sales, supported tender/RFI/RFQ preparation, and routed qualified opportunities to sales executives, contributing to improved project delivery through actionable data.
Telesales Consultant
Afrizon Telecommunications
Jan 2014 - Jan 2015 (1 year)
Conducted outbound sales to existing clients, managed and followed up leads to drive contract renewals and new-service uptake, and tracked conversions to meet sales targets.
Education
Degrees, certifications, and relevant coursework
Falcon Business Institute and Computer College
System Development L5, System Development
2015 - 2015
Completed System Development Level 5 coursework at Falcon Business Institute and Computer College in 2015.
Lemana High School
National Senior Certificate (Grade 12), General Secondary Education
Obtained the National Senior Certificate (Grade 12) from Lemana High School in 2008.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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