Charlene Odulio
@charleneodulio
Versatile virtual assistant with expertise in customer support.
What I'm looking for
As a versatile virtual assistant with over two years of experience, I have honed my skills in customer service, technical support, and creative tasks such as photo book design and video editing. My journey has allowed me to work with healthcare providers like Americare, where I managed client communication, scheduled appointments, and created engaging digital content. I pride myself on being reliable, detail-oriented, and dedicated to delivering quality work while building lasting relationships with clients.
In my previous roles, I have provided professional support to patients and clients, ensuring their needs are met with empathy and efficiency. My experience includes technical support for Xfinity customers, where I resolved issues related to internet, cable TV, and phone services. I have also worked as a photo editor for Shutterfly, where I ensured that all edited photos met high-quality standards. My commitment to excellence is reflected in my achievements, including being recognized as Rookie of the Year and receiving a Service Award.
Experience
Work history, roles, and key accomplishments
Virtual Assistant / Part-Time Photo Editor
Outsource USA
Jan 2025 - Dec 2025 (11 months)
Edited and enhanced photos for custom projects such as photobooks, cards, calendars, and prints using Shutterfly tools. Designed personalized photobooks by arranging photos, adding text, and matching layouts to event themes, ensuring all edited photos met quality standards for print and delivery.
Virtual Assistant / Medical Receptionist
Outsource USA
Nov 2023 - May 2025 (1 year 6 months)
Provided professional support to patients and clients via phone and email, managing calls, messages, and follow-ups. Handled patient records and data entry with accuracy and confidentiality, ensuring HIPAA compliance and efficient communication of patient updates to medical staff.
Technical Support Representative
VXI Global Holdings Philippines
Sep 2023 - Nov 2023 (2 months)
Provided technical support for Xfinity customers, resolving issues with internet, cable TV, and phone services. Troubleshot Wi-Fi and network problems, assisted with setup and installation of modems and routers, and diagnosed service outages.
Customer and Technical Support Representative
Teleperformance Philippines
Nov 2022 - Jun 2023 (7 months)
Provided technical support for internet, cable, and phone services, assisting customers with troubleshooting and resolving issues. Handled account management tasks including billing concerns and service upgrades, while promoting Xfinity services to contribute to sales targets.
Video Editor
Elise Films Studio
Jan 2021 - Dec 2022 (1 year 11 months)
Edited and produced high-quality wedding videos, including highlight reels, full-length films, and same-day edits. Captured important moments from ceremonies and receptions, adding licensed music, sound effects, and custom motion graphics to enhance video quality.
Education
Degrees, certifications, and relevant coursework
Unknown
Bachelor of Secondary Education, English
Studied English language, literature, and effective teaching methods for high school students. Gained strong skills in communication, writing, lesson planning, and classroom management. Completed practice teaching to apply what was learned in real classroom settings.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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