Charlene OdulioCO
Open to opportunities

Charlene Odulio

@charleneodulio

Versatile virtual assistant with expertise in customer support.

Philippines
Message

What I'm looking for

I seek a role that values creativity and offers growth opportunities in customer support.

As a versatile virtual assistant with over two years of experience, I have honed my skills in customer service, technical support, and creative tasks such as photo book design and video editing. My journey has allowed me to work with healthcare providers like Americare, where I managed client communication, scheduled appointments, and created engaging digital content. I pride myself on being reliable, detail-oriented, and dedicated to delivering quality work while building lasting relationships with clients.

In my previous roles, I have provided professional support to patients and clients, ensuring their needs are met with empathy and efficiency. My experience includes technical support for Xfinity customers, where I resolved issues related to internet, cable TV, and phone services. I have also worked as a photo editor for Shutterfly, where I ensured that all edited photos met high-quality standards. My commitment to excellence is reflected in my achievements, including being recognized as Rookie of the Year and receiving a Service Award.

Experience

Work history, roles, and key accomplishments

OU

Virtual Assistant / Part-Time Photo Editor

Outsource USA

Jan 2025 - Dec 2025 (11 months)

Edited and enhanced photos for custom projects such as photobooks, cards, calendars, and prints using Shutterfly tools. Designed personalized photobooks by arranging photos, adding text, and matching layouts to event themes, ensuring all edited photos met quality standards for print and delivery.

TP

Customer and Technical Support Representative

Teleperformance Philippines

Nov 2022 - Jun 2023 (7 months)

Provided technical support for internet, cable, and phone services, assisting customers with troubleshooting and resolving issues. Handled account management tasks including billing concerns and service upgrades, while promoting Xfinity services to contribute to sales targets.

Education

Degrees, certifications, and relevant coursework

UN

Unknown

Bachelor of Secondary Education, English

Studied English language, literature, and effective teaching methods for high school students. Gained strong skills in communication, writing, lesson planning, and classroom management. Completed practice teaching to apply what was learned in real classroom settings.

Tech stack

Software and tools used professionally

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Charlene Odulio - Virtual Assistant / Part-Time Photo Editor - Outsource USA | Himalayas