Open to opportunities

Chara Grammenou

@charagrammenou

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Experienced customer support agent specializing in Spanish communication.

Greece

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What I'm looking for

I am looking for a role that values strong communication skills and offers opportunities for growth in a supportive environment.

I am an experienced and reliable Customer Support Agent with over 7 years of expertise in providing exceptional service in Spanish for both Spain and Latin America. My specialization lies in written communication via email and chat, where I maintain a calm and professional approach to every interaction. I am currently returning to the remote support sector after a rewarding period working independently in the wellness field.

Throughout my career, I have consistently maintained high customer satisfaction scores while working as a Technical Assistant for a major international server brand. My previous roles have included supervising Spanish-speaking support agents and delivering technical support for iOS and macOS users. I pride myself on my strong communication and organizational skills, which have been pivotal in my ability to resolve inquiries with professionalism and empathy.

Experience

Work history, roles, and key accomplishments

Technical Assistant – Spanish Market

Teleperformance Hellas

Feb 2018 - Present (7 years 5 months)

Provided comprehensive chat, email, and phone support for a major international server brand. Successfully handled inquiries from Spain and Latin America, consistently maintaining high customer satisfaction scores.

Customer Support Chat Support Email Support Phone Support Customer Satisfaction Problem Solving

Supervisor – Spanish Customer Service Dept

Teleperformance Hellas

Oct 2017 - Present (7 years 9 months)

Temporarily supervised a team of Spanish-speaking customer support agents. Ensured daily team performance metrics were met and quality standards were upheld.

Team Leadership Performance Management Quality Assurance Customer Service Operations Spanish Coaching

Senior Technical Advisor – Spanish Language

Teleperformance Hellas

Dec 2015 - Present (9 years 7 months)

Delivered expert phone support to iOS and macOS users, effectively diagnosing and resolving complex technical issues. Maintained clear and efficient communication throughout the troubleshooting process.

Technical Support iOS MacOS Phone Support Troubleshooting Customer Service

Spanish Language Teacher

Freelance

Jan 2014 - Present (11 years 6 months)

Delivered personalized private Spanish lessons to adult learners. Developed and implemented tailored curriculum to meet individual student needs and learning objectives.

Curriculum Development Spanish Teaching Communication

Technical Assistant – Spanish Language

Teleperformance Hellas

Apr 2013 - Present (12 years 3 months)

Provided first-level technical assistance in Spanish for various Apple OS platforms. Efficiently guided users through basic troubleshooting steps and resolved common technical inquiries.

Technical Support apple Spanish Troubleshooting Communication

Massage Therapist & Yoga Teacher

Freelance

Offered therapeutic massage and yoga sessions to clients. Developed strong interpersonal and communication skills through client interaction and personalized wellness guidance.

Massage Therapy Yoga Instruction Interpersonal Skills Communication

Education

Degrees, certifications, and relevant coursework

Harokopio University of Athens

Bachelor of Arts, Geography

Completed a Bachelor of Arts degree with a focus on Geography. The program provided a comprehensive understanding of geographical concepts and methodologies.

University of Zaragoza

Exchange Program, Geography

Participated in the Erasmus – Socrates Exchange Program. Studied Geography within the Faculty of Philosophy and Literature, gaining international academic experience.