Marg Mats

Supported customers for Volkswagen Digital Services and Elli, the electric mobility network, with technical issues, queries, and concerns via phone and email. Assisted customers with product installation, troubleshooting, and usage questions, maintaining records of data communication transactions, problems, and remedial actions or installation activities.

Supported the Italian market while working for Netix, at Teleperformance, tackling technical issues and troubleshooting timely and efficiently. Supported clients via phone and email, adhering to company guidelines, and striving to exceed KPI targets while maintaining up-to-date knowledge of company products, services, policies, and procedures.

Supported customers via phone, email, and chat in a fast-paced environment, honing organizational skills and learning to prioritize tasks while providing exceptional service and remaining detail-oriented. Ensured customer satisfaction through effective communication skills and problem-resolution techniques, de-escalating situations.

Expanded experience by working in a reliable and sustainability-oriented firm in the energy field, supporting customers through calls, emails, and chat. Provided guidance, relayed billing information, and assisted with troubleshooting while directing customers to appropriate resources and channels when further support or assistance was needed.

Gained experience as a retail sales assistant for Pierre-Fabre Dermo Cosmetics, representing and promoting the Avene brand within a retail store. Focused on customers' needs, deploying excellent communication and active listening skills to maximize customer satisfaction while endorsing the company's ethos and communicating its values.

Developed excellent communication skills with customers and co-workers, displaying flexibility and adaptability with long working hours and shifts. Demonstrated professionalism and composure, especially when working under pressure, and built strong skills in resolving customers' complaints by anticipating them and being proactive, de-escalating situations.

Engaged in tutoring and teaching activities supporting elementary and junior high school students in literary school subjects such as language, history, and literature, in an at-home setting and one-on-one private sessions. Developed lesson plans for private tutoring sessions based on student's knowledge level and goals, and conducted private lessons tailored specifically for each student's needs.

Grade: Very Good

Attended the Master of Arts in Linguistics of the South Eastern Mediterranean, gaining enhanced knowledge about grammatical phenomena of Mediterranean languages and solid knowledge of teaching second/foreign languages. Enriched understanding of educational technology, language policy, lexicography, and semantics. Dissertation thesis focused on Bilingualism and Neurodegenerative Diseases.

Grade: Very Good

Completed a 4-year BA program with an interdisciplinary approach encompassing Archaeology, Linguistics, and Political Science. Fostered a comprehensive study of ancient cultures and languages of the Mediterranean area, examining political, social, and economic development. Cultivated valuable academic knowledge and practical research skills, graduating from the division of Linguistics.