Open to opportunities

Fio97 User

@fio97user

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Multilingual educator and customer support professional with diverse experience.

Greece

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What I'm looking for

I am looking for a role that values language skills and cultural understanding.

I am a dedicated professional with a strong background in education and customer support. I graduated from the University of Macedonia with a degree in Economics, where I honed my analytical skills and developed a passion for teaching languages. My experience includes teaching private lessons in Russian, Spanish, and Romanian, as well as working as a cultural mediator and interpreter at the Promachona border station.

In my recent role as a Customer Support Agent for Spanish-speaking customers at Teleperformance Greece, I utilized my language skills to assist clients effectively. Additionally, I have worked as a Content Moderator Agent, ensuring the quality of Ukrainian and Russian-speaking content. My diverse experiences have equipped me with the ability to adapt to various environments and communicate effectively across cultures.

Experience

Work history, roles, and key accomplishments

Content Moderator Agent

Taskus Greece

Jul 2024 - Present (1 year 1 month)

Moderated Ukrainian and Russian-speaking content to ensure compliance with platform guidelines. Applied content policies to maintain a safe online environment.

Content Moderation Ukrainian Russian Data Analysis

Customer Support Agent

Teleperformance Greece

Nov 2023 - Present (1 year 9 months)

Provided customer support to Spanish-speaking clients, resolving inquiries and issues. Maintained high levels of customer satisfaction through effective communication.

Customer Service Spanish Problem Solving Communication Skills CRM Software Technical Support

Online Language Tutor

GoStudent

Sep 2022 - Present (2 years 11 months)

Delivered online private lessons in Spanish, Russian, and Romanian via the GoStudent platform. Utilized virtual tools to provide engaging and effective language instruction.

Spanish Russian Romanian

Ukrainian Interpreter-Cultural Mediator

European Asylum Service

Mar 2022 - Present (3 years 5 months)

Served as a Ukrainian interpreter and cultural mediator at the Promachona border station. Facilitated communication and understanding between Ukrainian speakers and authorities.

Ukrainian Cultural Mediation

Spanish Language Teacher

Zacharia Foreign Language Center

Nov 2021 - Present (3 years 9 months)

Taught Spanish language courses to students at the Zacharia Foreign Language Center. Implemented effective teaching methodologies to facilitate language acquisition.

Spanish Classroom Management

Private Language Tutor

Self Employed

Mar 2021 - Present (4 years 5 months)

Provided private lessons in Russian and Spanish to individual students. Developed customized lesson plans and teaching materials to meet student needs.

Russian Spanish Lesson planning Curriculum Development

Education

Degrees, certifications, and relevant coursework

University of Macedonia

Bachelor of Arts, Balkan, Slavic and Oriental Studies and Economics

Completed a comprehensive program focusing on the history, cultures, languages, and economies of Balkan, Slavic, and Oriental regions. Gained in-depth knowledge of international relations and regional dynamics.