Open to opportunities

Jesse Jessen

@jessejessen

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Dedicated professional seeking opportunities for career growth.

Greece

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What I'm looking for

I am looking for a role that offers career growth, teamwork, and opportunities to utilize my technical and interpersonal skills.

I am a determined and hardworking individual with a passion for problem-solving and technical support. My journey began in Mozambique, where I developed resilience and adaptability, which I carried with me as I relocated to various countries, including Portugal and Cyprus. Throughout my career, I have honed my interpersonal skills and technical expertise, allowing me to thrive in diverse environments.

In my most recent role as a Tech Assistant at Teleperformance, I successfully resolved a high volume of technical issues, consistently achieving top customer satisfaction scores. My experience as a Customer Support Supervisor at Skillonnet allowed me to lead a team of over 40 staff members, improving coordination and management processes that enhanced customer support outcomes. I am eager to leverage my skills and experiences to contribute to a dynamic team and continue my professional growth.

Experience

Work history, roles, and key accomplishments

Current

Tech Assistance & Support

Current

Teleperformance, Google

Jan 2025 - Present (5 months)

Resolved a high volume of technical issues, consistently achieving top customer satisfaction scores by efficiently guiding users through complex Google product troubleshooting. Assisted users and provided technical support.

Technical Support Troubleshooting Customer Service Google Products

Admin Assistant

Indico Holding

Jan 2023 - Present (2 years 5 months)

Streamlined contract analysis and profile assessments, enabling the company to expand operations across Mozambique, Ethiopia, Angola, and Portugal. Supported the Administrative and Human Resources Department.

Administrative Assistance International Operations

Customer Support Supervisor

Skillonnet

Jan 2022 - Present (3 years 5 months)

Led a team of over 40 staff members, improving coordination and management processes, which resulted in increased efficiency and enhanced customer support outcomes. Analyzed contracts with customers and suppliers.

Team Leadership Customer Support Supplier Management Process Improvement

Internship

Correios de Portugal

Jan 2021 - Present (4 years 5 months)

Contributed to the legal team by supporting the analysis of contracts and hiring processes, gaining hands-on experience and improving workflow efficiency in a professional environment. Worked in the legal department.

Hiring Workflows Legal Support

Education

Degrees, certifications, and relevant coursework

NEBOSH

NEBOSH Certificate, Environmental Management

Currently pursuing a NEBOSH Certificate, focusing on health, safety, and environmental management. Developing expertise in risk assessment and control measures.