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Rene Vasquez

@renevasquez

Customer support and technical operations professional available for Athens roles, with experience managing support teams and quality reports.

Greece

Message

What I'm looking for

I’m seeking on-site or hybrid customer service and technical support roles.

At Telus International, I managed a team of customer service agents supporting clients including Comwave, First American, Hopper and Epic Games. I prepared team performance reports and held planning, evaluation and feedback meetings.

At Volcano S.A. de C.V. / JustQuality LTD, I provided inspection guidelines to technicians, drafted client reports and assisted with quality-related troubleshooting. I’m currently studying agricultural sciences at the Agricultural University of Athens and am available for on-site or hybrid customer service and technical support roles.

Experience

Work history, roles, and key accomplishments

Quality Assurance Technician

Volcano S.A. de C.V. / JustQuality LTD

Nov 2024 - Jun 2025 (7 months)

Provided outsourcing services to JustQuality, including instructions and inspection guidelines for on-site evaluations of fruit and vegetable shipments. Received documentation for inspection orders and drafted final reports for clients, and assisted in troubleshooting quality-related challenges.

Quality Assurance Inspections Documentation Troubleshooting Back Office

Administrative & Operations Coordinator

Association of Dairy Producers of El Salvador

May 2023 - Nov 2023 (6 months)

Served as primary operational point of contact for stakeholders, vendors, and program participants, resolving logistics and scheduling issues. Maintained database records, drafted bilingual email communications, and tracked resource requests across multiple projects.

Operations Coordination Database Management Bilingual Communication Scheduling Compliance

Operations Team Leader

Telus International

Mar 2019 - Jan 2023 (3 years 10 months)

Managed a team of customer service agents to ensure optimal execution of tasks and consistent achievement of monthly goals. Prepared and submitted performance reports to the Operations Manager and conducted planning, evaluation, and feedback meetings.

Team Leadership Performance Management Reporting Customer Service Multichannel Communication

Education

Degrees, certifications, and relevant coursework

Agricultural University of Athens

BSc, Agricultural Sciences

2026 -

Pursuing a BSc in Agricultural Sciences with focus on efficient water use and smart irrigation. Currently in the third semester, with previous semesters completed in Spain and Portugal.