Open to opportunities

Chantae Valentine

@chantaevalentine

Message

Empathetic customer service representative with a background in psychology.

Jamaica

Message

What I'm looking for

I seek a role that fosters professional growth and values empathy and service excellence.

I am a dedicated customer service representative with a strong foundation in psychology, holding a Bachelor's degree in Applied Psychology. My experience spans various roles, including technical support and e-commerce assistance, where I have honed my skills in problem-solving and communication. I thrive in environments that require empathy and active listening, allowing me to connect with customers and address their needs effectively.

Throughout my career, I have demonstrated my ability to manage time efficiently and prioritize tasks, ensuring that I provide exceptional service. My role as a practicum counselor at Camperdown High School allowed me to engage with students facing mental health challenges, further enhancing my understanding of psychological matters. I am passionate about using my skills to contribute positively to any organization I am a part of.

Experience

Work history, roles, and key accomplishments

Current

Client Support Specialist/ Case Advocate

Current

Krause and Kinsman Lawfirm

Jan 2024 - Sep 2024 (8 months)

Handled client communications for various litigations, engaged in cold calling to assess interest in legal actions, and assisted in skip-tracing processes to locate potential clients.

Client Communication Cold Calling Skip tracing Research Problem Solving Communication Time Management Empathy

Customer Service Representative

Ibex Global Solutions

Mar 2023 - Sep 2023 (6 months)

Assisted customers with online purchases on the Amazon platform, handling inquiries related to orders, tracking, and cancellations while providing product knowledge and support.

Order Management Product Knowledge Communication Problem Solving Microsoft Office Suite Time Management Empathy

Practicum Counsellor

Camperdown High School

Feb 2022 - Sep 2022 (7 months)

Organized a campaign against self-harm and worked closely with students facing mental health challenges, providing support and guidance.

Student Mental Health Support Communication Empathy Critical Thinking Time Management Problem Solving Interpersonal Skills

Customer Service Representative

Hinduja Global Solution (HGS)

Jun 2020 - Jun 2022 (2 years)

Provided technical support for a telecommunication provider, assisting customers with internet connectivity issues. Responsibilities included troubleshooting, ticket management, and escalating calls when necessary.

Technical Support Troubleshooting Customer Service Ticketing Communication Problem Solving Empathy Microsoft Office Suite Time Management

Education

Degrees, certifications, and relevant coursework

University of the Commonwealth Caribbean

Bachelor of Science, Applied Psychology

2019 - 2024

Grade: Cum Laude

Pursued a Bachelor of Science in Applied Psychology, focusing on mental health and wellness. Graduated Cum Laude, demonstrating exceptional academic performance.

Camperdown High School

Associate's Degree, Sociology

2017 - 2019

Completed an Associate's Degree, gaining foundational knowledge in various subjects and preparing for further studies in psychology.

The Queen’s School

High School Diploma, General Education

2012 - 2017

Achieved a High School Diploma with a focus on a diverse curriculum, including subjects such as Information Technology, Mathematics, and Caribbean History.