Open to opportunities

Abbygale Rowe

@abbygalerowe

Message

Aspiring professional with a focus on customer service and education.

United States

Message

What I'm looking for

I am looking for a role that allows me to grow my skills in customer service and education while contributing to a supportive team environment.

I am an aspiring professional with a Bachelor of Education in Computer Technology, graduated in 2021. My career journey has been primarily remote, allowing me to develop both independently and collaboratively. I have gained valuable experience in customer service roles, where I honed my skills in communication, problem-solving, and technical support.

Throughout my work experiences, I have been dedicated to enhancing my technical skills through various free resources. This commitment has made me a more confident and reliable remote worker. I have successfully managed customer relationships, handled escalations, and provided effective solutions to improve customer satisfaction. My goal is to continue growing in my career and become a well-rounded professional.

Experience

Work history, roles, and key accomplishments

Current

Customer Retention Specialist

Current

Varsity Tutors

Jun 2023 - Present (2 years)

Consulted with customers about educational programs, managed accounts, handled cancellations, and provided recommendations to enhance online learning. Upsold memberships based on customer needs.

Customer Service Account Management Upselling Jira

Appointment Setter

Referrizer LLC

Feb 2024 - Jun 2024 (4 months)

Responsible for cold calling business owners to introduce improvement strategies and confirm appointments. Managed call backs and dispositioned calls to enhance the call queue for other agents.

Cold Calling Appointment Setting Customer Retention Communication Time Management

Customer Service Representative

Care Solace

Nov 2022 - Mar 2023 (4 months)

Conducted over 100 outbound calls daily to assist clients in booking appointments with mental health providers. Verified providers and followed up with clients post-appointment.

Outbound Calling Customer Support Provider Verification Database Management

Customer Service Representative

Sutherland Global Services

Apr 2022 - Jul 2022 (3 months)

Mediated between Airbnb guests and hosts, processed refunds, assisted with rebooking, and handled escalations from Tier 1 representatives.

Customer Service Médiation

Teaching Intern

Gaynstead High School

Feb 2021 - Apr 2021 (2 months)

Facilitated online classes, managed attendance, utilized STEM for teaching IT topics, and reported to the Head of Department.

Attendance Reporting

Education

Degrees, certifications, and relevant coursework

University of Technology, Jamaica

Bachelor of Education, Computer Technology

2018 - 2021

Completed a Bachelor of Education with a major in Computer Technology, focusing on integrating technology into educational practices and enhancing learning experiences.