Open to opportunities

Lenroy Downie

@lenroydownie

Message

Dedicated customer service representative with a passion for teamwork.

Jamaica

Message

What I'm looking for

I seek a dynamic work environment that values teamwork and offers opportunities for growth.

I am a proactive customer service representative with extensive experience in sales and customer support. My journey began at VXI, where I honed my skills in greeting customers and resolving their issues through various communication channels. I take pride in providing warm and friendly interactions, ensuring that every customer feels valued and understood.

Currently, I work at Ibex Global, where I continue to excel in educating customers about our products and services. My ability to multitask and adapt to various situations has allowed me to effectively assist customers with their queries, whether it be through phone, email, or chat. I am committed to being an effective leader of change within my organization, always striving to enhance the customer experience.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative & Sales

Current

Ibex Global

Jan 2021 - Present (4 years 5 months)

Communicated with customers over the phone and via email, educating them on products and services. Assisted with queries and concerns via phone, email, and chat, including billing issues. Provided warm and friendly interactions while probing customers.

Customer Service Sales Email Communication Product Knowledge Billing Customer Support Problem Solving Communication Skills

Customer Service Representative & Sales

VXI

Jan 2019 - Jan 2021 (2 years)

Greeted customers warmly to ascertain problems or reasons for calling, assisting them via phone, email, and chat with billing issues, refunds, and payment collection. Enrolled new customers, canceled existing customers, and completed sales, including upselling and retaining customers.

Customer Service Sales Billing Support Refunds Payment Processing Customer Retention Upselling Customer Engagement

Lab Tech Apprentice

St. Catherine High School

Jan 2016 - Jan 2017 (1 year)

Assisted students and teachers with typing and printing documents. Maintained and fixed computers, troubleshooting issues to ensure the smooth running of the computer lab.

Troubleshooting document preparation Technical Support User Support

Work Experience

OMNI Industries

Jan 2015 - Jan 2015 (0 months)

Assisted customers with queries and concerns, including item costs, completing sales, and processing refunds and order cancellations.

Order Management Problem Solving Communication Data Entry

Education

Degrees, certifications, and relevant coursework

Heart Trust NTA

Level 3 Certificate, Systems Administration

Completed a comprehensive program in Systems Administration, gaining expertise in managing and maintaining computer systems and networks. Developed practical skills in troubleshooting, system configuration, and ensuring operational efficiency.

Jonathan Grant High School

High School Diploma, General Studies

Completed secondary education with a focus on core subjects including English Language, Mathematics, and Integrated Science. Gained foundational knowledge across various disciplines.