Chaimae Mahlil
@chaimaemahlil1
Dedicated customer service associate with strong problem-solving skills.
MoroccoWhat I'm looking for
I am a hardworking associate with over five years of experience in customer service roles, currently working as a Portfolio Manager in an insurance firm. My journey has been marked by a commitment to understanding customer needs and resolving issues effectively. I pride myself on my ability to communicate clearly and listen attentively, which has driven sales and improved customer satisfaction ratings.
In my previous roles, including as a Customer Service Associate at Amazon and a Commercial Associate at UX-Centers, I consistently met productivity targets while maintaining a high standard of service. I have developed forward-thinking strategies that focus on addressing customer concerns promptly, ensuring a positive experience for every client I interact with.
Experience
Work history, roles, and key accomplishments
Portfolio Manager
CPA Insurance Firm
Apr 2020 - Present (6 years 2 months)
Hardworking associate with over five years of experience in customer service and sales. Skilled in resolving customer concerns and improving satisfaction ratings through effective communication and problem-solving. Proven ability to meet productivity targets and maintain knowledge of company offerings.
Customer Service Associate
Amazon
Nov 2019 - Apr 2020 (5 months)
Provided exceptional customer service by addressing concerns and resolving issues related to products and services. Enhanced customer satisfaction ratings through effective communication and timely problem resolution.
Commercial Associate
UX-Centers
Jan 2018 - Nov 2019 (1 year 10 months)
Evaluated customer information to identify issues and develop solutions while maintaining high-quality service. Focused on addressing customer needs and enhancing satisfaction through strategic approaches.
Education
Degrees, certifications, and relevant coursework
ISTA Hay Riyad
Information Technology
2021 -
Educational training focused on IT development.
Mohammed V University
Law
2017 -
Abi Dar Elghifari
High School Diploma, General Studies
2016 -
Completed high school education with a focus on communication skills.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
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