Open to opportunities

Wassim Ettazi

@wassimettazi

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Efficient customer service professional with 5+ years of experience.

Morocco

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What I'm looking for

I am looking for an entry-level position in a dynamic organization where I can contribute my skills and enthusiasm while learning and growing in the industry.

I am a dedicated customer service professional with over five years of experience in call centers, where I have honed my skills in handling high volumes of customer interactions. My current role at John Lewis & Partners involves managing over 70 customer interactions daily, ensuring that each client receives personalized and friendly service. I pride myself on my ability to resolve issues quickly and effectively, contributing to high customer retention rates.

Throughout my career, I have developed strong communication skills and a deep understanding of customer needs. My freelance experience with Amazon FBA allowed me to build relationships with suppliers and maintain a courteous rapport, which was essential in selling over 1,000 products. I am fluent in English, French, and Arabic, which enables me to connect with a diverse clientele and provide exceptional service.

Experience

Work history, roles, and key accomplishments

Current

Customer Service and BackOffice

Current

John Lewis & Partners

Oct 2022 - Present (2 years 7 months)

Handled over 70 customer interactions daily, providing personalized and friendly service to ensure customer retention and satisfaction. Demonstrated effective communication skills by offering useful advice and feedback to customers.

Customer Service Communication Customer Retention Customer Satisfaction

Amazon FBA Seller

Freelance Amazon FBA

Jul 2019 - Present (5 years 10 months)

Sourced relevant and reliable wholesale suppliers on a daily basis. Maintained courteous relationships with partners and suppliers, resulting in over 1000 products sold.

Sourcing Sales

Customer Service Representative

SFR – Telecommunication French Operator

Sep 2018 - Present (6 years 8 months)

Managed over 50 customer interactions per day, delivering detailed, personalized, and polite service to ensure customer retention and satisfaction. Memorized all company products and services to answer customer questions quickly and efficiently and increase upsells.

Customer Service Telecommunications Upselling Product Knowledge Customer Retention

Donor Relations

UNADEV

Sep 2015 - Present (9 years 8 months)

Maintained a professional and courteous image while interacting with all donors. Collected source data such as addresses, phone numbers, and credit card information for over 1000 donors.

Data Collection Communication Customer Service