Open to opportunities

Boukebous Safae

@boukeboussafae

Message

Dynamic customer service professional with expertise in client relations.

Morocco

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dynamic customer service and sales professional with a proven track record in supporting clients across automotive and technical sectors. My experience includes guiding product selections, managing client inquiries, and building strategic partnerships that enhance customer satisfaction and loyalty. I thrive in fast-paced environments and am committed to delivering exceptional service.

Throughout my career, I have developed strong interpersonal and communication skills, allowing me to engage effectively with diverse customer bases. I am fluent in English, Arabic, and German, which enables me to connect with clients from various backgrounds. My proficiency in essential computer applications, including CRM systems and Microsoft Office Suite, complements my ability to adapt quickly to new technologies and processes.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

07ZR

Feb 2024 - Jun 2024 (4 months)

Guided fleet managers in selecting optimal tires, enhancing customer satisfaction and safety. Collaborated with mechanics to promote and install tire solutions, building valuable partnerships.

Customer Service Client Relations Sales Strategic Partnerships Conflict Resolution

Customer Service Agent

Bougweb

Oct 2023 - Jan 2024 (3 months)

Responded to inquiries on solar panel installations and energy-saving solutions. Educated clients on product benefits, costs, and environmental impact.

Customer Service Scheduling CRM Systems

Education

Degrees, certifications, and relevant coursework

Telc German Academy

B2 Level, Certified, German

Completed an intensive program focused on achieving B2 level proficiency in German. Developed strong skills in both written and spoken communication, preparing for advanced language use.

University Hassan 2 Mohammedia

Bachelor's Degree, English Literature

Studied English literature, developing a strong foundation in literary analysis and academic writing. Gained critical thinking skills through the study of various literary works.

Al-Alia High School

High School Diploma, Physical Sciences

Obtained a High School Diploma in Physical Sciences (Baccalaureate). Focused on core scientific principles and developed a strong academic foundation.