Open to opportunities

Mehdi Hamouli

@mehdihamouli

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Experienced Customer Service Advisor with a passion for luxury retail and premium customer service.

Morocco

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What I'm looking for

Seeking a challenging role that leverages my customer service expertise to drive business growth and customer satisfaction.

I am a seasoned customer service professional with over 11 years of experience in the Middle East, specializing in luxury retail and premium customer service roles. I possess a unique blend of skills, including empathy, communication, adaptability, and problem-solving, which enables me to deliver exceptional service to customers.

Throughout my career, I have demonstrated strong performance by fostering a culture of transparency and effective communication. I have a proven track record of empowering myself and my colleagues to achieve outstanding results.

I am a dynamic and sales-driven individual with a strong ability to work in fast-paced environments, handling multiple tasks and responsibilities with ease. I am confident in my ability to provide accurate information and guidance to customers, ensuring their satisfaction and loyalty.

Experience

Work history, roles, and key accomplishments

Contact Center Agent

Ministry of Public Works Authority 'Ashghal'

Mar 2022 - Oct 2023 (1 year 7 months)

Handled inbound and outbound calls, followed up with customers to ensure issue resolution, and provided accurate information on projects and services.

Customer Service CRM Microsoft Office Suite Communication

Airline Customer Service Team Leader

Qatar Aviation Services (Qas)

Jan 2017 - Feb 2021 (4 years 1 month)

Led and motivated a team to ensure operational standards and exceptional customer service, handled customer complaints and resolved disputes.

Customer Service Leadership Team Management Communication CRM

Sales Executive

Qatar Airways

Mar 2015 - Jan 2017 (1 year 10 months)

Responded to customer calls and queries, sold and upsold Qatar Airways products and services, and handled multi-products and services.

Sales Customer Service Communication Negotiation CRM Microsoft Office Suite

Night Auditor

Verona Resort

Mar 2012 - Jan 2013 (10 months)

Developed and implemented procedures to streamline night shift operations, assisted with financial statements and month-end close process.

Auditing Financial Analysis Data Analysis Leadership Communication

Education

Degrees, certifications, and relevant coursework

Training Institute in Aviation and Tourism

Diploma of Higher Education, Hospitality Management

2013 - 2015

Completed a Diploma of Higher Education in Hospitality Management, focusing on the principles of hospitality and tourism management, customer service excellence, and operational efficiency in the hospitality industry.