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Cesar cañas Patiño

@cesarcaaspatio

Customer service and dispatch coordinator at LPC Pest Control Services, scheduling service visits and coordinating technician routes.

Colombia

Message

At LPC Pest Control Services, I coordinate pest control appointments and recurring schedules for residential and commercial customers. I keep customers, tenants, property managers, and technicians informed in English and Spanish.

I support technician dispatch and route coordination by sharing access instructions, customer notes, and service priorities. I also prepare service updates, reports, invoices, and payment reminders, and coordinate follow-up visits when additional treatment is needed.

Since 2015, I’ve supported U.S.-focused customer service, sales support, dispatching, and appointment-setting campaigns remotely from Colombia. My campaign experience includes roofing, solar panels, vehicle warranties, moving companies, and other home-service work.

Experience

Work history, roles, and key accomplishments

Current

Customer Service, Dispatching & Appointment Setting

Current

Multiple U.S. Campaigns

Jan 2015 - Present (11 years 9 months)

Worked on U.S.-focused customer service, sales support, dispatching, and appointment-setting campaigns from Colombia. Handled inbound and outbound calls, customer inquiries, appointment setting, lead qualification, follow-up, and service coordination.

Inbound Calls Outbound Calls Appointment Setting Lead Qualification Customer Follow up Service Coordination Bilingual English Spanish CRM

Customer Service & Service Coordinator

LPC Pest Control Services

Coordinate pest control appointments and recurring service schedules for residential and commercial customers. Communicate with customers, tenants, property managers, and technicians by phone, email, and text in English and Spanish.