At Lean Solutions Group, I handled about 100 inbound and outbound calls per day for a US automotive repair client. I shared real-time repair updates and followed up on open cases involving claims, estimate approvals, and pickup timelines.
At Concentrix, I supported US health insurance members with appointments, coverage verification, and claims. I also resolved administrative inquiries, maintained accurate case records, and tracked performance indicators.
I’ve also translated Spanish and English for the International Rescue Committee and freelance clients. Earlier, I coordinated infrastructure projects at Avaya and administrative and logistical work at the International Organization for Migration.
