Open to opportunities

Celsa Ramos De Castro

@celsaramosdecastro

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Sales and customer service expert who turns consultative conversations into loyal, high-retention customers.

Philippines

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What I'm looking for

I’m looking for a role where I can combine customer support with consultative sales—handling calls fast, resolving concerns clearly, using CRM tools to drive conversions, and partnering with a team focused on retention, quality, and continuous improvement.

I’m a Sales Expert / Customer Service professional with years of experience helping customers through consultative selling, clear communication, and fast issue resolution. In my most recent role, I assisted U.S.-based customers with product inquiries and purchases, processing and managing orders through Shopify to ensure accuracy and timely fulfillment.

From Dec 2020 to Apr 2024, I strengthened customer satisfaction while driving revenue by handling inbound and outbound calls for upselling, cross-selling, and retention-focused recommendations. I used tools like Salesforce and Zendesk for CRM management, appointment setting, and tailored solutions—while also reviewing and verifying customer-submitted documents to ensure compliance.

Earlier in my career, I performed high-volume, sales-aligned customer service for T-Mobile Prepaid, using consultative techniques to match products to customer needs and consistently meet performance targets. I’ve also supported teams as a Subject Matter Expert, trained and mentored others, and contributed to marketing and retail operations—bringing a customer-first mindset, strong presentation, and reliable follow-through to every interaction.

Experience

Work history, roles, and key accomplishments

US Sales Expert

Nooro Us

Apr 2024 - May 2025 (1 year 1 month)

Assisted U.S.-based customers with product inquiries and purchases using a consultative sales approach. Processed orders through Shopify and handled inbound/outbound calls to close sales, resolve concerns, and maintain customer satisfaction.

Consultative Selling Customer Service Outbound Calling RingCentral Lead Generation Prospecting Sales Closing Customer Satisfaction

Customer Service & Sales Expert

Asurion Techlog Philippines

Dec 2020 - Apr 2024 (3 years 4 months)

Handled inbound and outbound calls to upsell and cross-sell products while supporting customer retention through consultative selling and value-based recommendations. Managed cases from needs assessment to claims verification, using Salesforce and Zendesk to document, verify, and resolve customer concerns.

Objection Handling Upselling Cross selling Customer Retention Outbound Calling Appointment Setting Salesforce Zendesk Verification Conflict Resolution CRM Management

Subject Matter Expert & QA

Alorica Philippines

Jun 2020 - Dec 2020 (6 months)

Resolved customer issues through email and chat support while serving as a subject matter expert for complex cases and escalations. Trained and mentored teammates, evaluated performance, and provided actionable feedback to support quality assurance.

Email Chat Support Quality Assurance Subject Matter Expertise Order Processing Shopify Mentoring Technical Support Microsoft Office

Senior Account Specialist

T-Mobile Prepaid

Jan 2014 - Jan 2018 (4 years)

Managed high-volume inbound calls using consultative selling to promote prepaid plans, add-ons, and upgrades. Maintained customer accounts using Salesforce and Zendesk, positioning offers to drive retention and consistently meet sales targets.

Consultative Selling Inbound Calls Prepaid Plan Sales Salesforce Zendesk RingCentral Account Management Product Positioning Sales Target Achievement

Fashion Coordinator & Retail Sales

Wingtai Clothing Private Limited

Jan 2010 - Jan 2014 (4 years)

Provided customer service and guided product selection and styling recommendations to enhance purchasing decisions. Handled cashier transactions, supported daily store operations, and prepared monthly sales reports to ensure accurate documentation and strong store performance.

Retail Sales Customer Service Product Styling Assistance Cashiering Sales Reporting Store Operations Product Knowledge Customer Satisfaction

Marketing Associate

Avalon Health And Safety Inc.

Jan 2010 - Jan 2010 (0 months)

Conducted market research by gathering customer data through surveys and direct engagement. Generated leads through telemarketing and represented the company at seminars and exhibits to promote services and build client relationships.

Market Research Lead Generation Telemarketing Outbound Calling Seminar & Exhibit Representation Customer Engagement Brand Awareness

Marketing Assistant

Pc Buyer's Guide

Jan 2009 - Jan 2010 (1 year)

Executed promotional campaigns (sticker and banner marketing) to increase brand visibility and audience reach. Supported lead generation by representing the company at events and preparing performance reports for past and upcoming activities.

Promotional Activities Lead Generation Marketing Analytics Report Preparation

Management Trainee

Cold Storage Private Ltd

Feb 2008 - Aug 2009 (1 year 6 months)

Delivered personalized customer service by identifying needs, recommending products, and upselling to drive daily sales targets. Managed cashier transactions, supported inventory flow monitoring, and prepared monthly sales and inventory reports to track performance and improvement opportunities.

Customer Service Upselling Cashiering Product Recommendations Sales Reporting Customer Experience Retail Operations