Open to opportunities

Wenalyn gwen Cristobal

@wenalyngwencristobal

Customer service and sales professional focused on resolving issues, building relationships, and driving measurable results.

Philippines

Message

What I'm looking for

I’m looking for a customer-focused role where I can combine support, sales mindset, and accurate documentation to solve problems quickly, improve customer satisfaction, and help your team hit targets.

I’m a results-driven customer service and sales professional who combines clear communication, relationship building, and fast problem-solving to help customers succeed and businesses grow. In customer support roles, I provided technical and billing assistance, retention support, and chat/email guidance while maintaining accurate documentation and follow-ups.

I also bring leadership and operational experience, including supervising store teams, training staff, managing inventory and database entries, and handling invoices, schedules, and payroll questions. More recently, as a medical assistant learner, I supported veterans by helping with medical evidence submission and troubleshooting VA online account access—ensuring successful setup and reliable outcomes.

Experience

Work history, roles, and key accomplishments

Customer Representative

Sitel / Foundever

Sep 2020 - Jun 2024 (3 years 9 months)

Provided customer service and support, including technical support, billing support, retention support, and chat support. Communicated with customers to resolve concerns and assist with product promotion and sales targets.

Customer Service Communication Relationship Building Troubleshooting Technical Support Billing Support Customer Retention Chat Support Sales Support Product Promotion

Accounting Reliever

Commissary Mile Hi Center

Oct 2016 - Mar 2020 (3 years 5 months)

Maintained and adjusted accounting records and logs, verifying amounts, codes, statements, and totals for accuracy. Prepared and encoded documents such as invoices and requisitions, and balanced daily bank deposits including credit card transactions.

Property Records Invoice Processing document preparation Data Encoding

Officer In Charge

STBN Manpower Agency & Allied Services Corp.

Oct 2016 - Mar 2020 (3 years 5 months)

Oriented and trained sales personnel for sales assistant and cashier functions, including preparing monthly staff schedules. Directed store operations for up to 40 staff members and handled payroll questions and payroll-error resolutions.

Scheduling Store Operations Management Staff Supervision Cashier Sales Assistant Support DTR Submission Payroll Support

Store Supervisor

Commissary Mile Hi Center

Oct 2016 - Mar 2020 (3 years 5 months)

Managed store operations to support a safe and pleasant customer shopping experience. Supervised and evaluated staff, maintained a database for operational records, and tracked inventory updates weekly.

Store Operations Staff Supervision Interviewing Training Performance Evaluation Database Management Data Entry Weekly Inventory Updates

Senior Sales Assistant/Cashier

Commissary Mile Hi Center

Dec 2014 - Oct 2016 (1 year 10 months)

Supervised sales assistants and cashiers to ensure smooth and uninterrupted store workflow. Received newly delivered stocks, managed invoices, trained newly hired cashiers on POS and credit card transactions, and monitored inventories to minimize product damage and loss.

Staff Supervision Cashier Training POS Credit Card Transactions Invoice Management Minimizing Product Damage And Loss

Sales Assistant/Cashier

Commissary Mile Hi Center

Mar 2012 - Apr 2014 (2 years 1 month)

Supported inventory replenishment by maintaining inventory control levels and restocking products. Maintained store housekeeping, supported merchandise display, and worked toward sales targets set by top management.

Inventory Control Replenishment Store Housekeeping Product Merchandising Sales Target Achievement

Education

Degrees, certifications, and relevant coursework

GLOBALTEK

Medical Assistant, Medical Assisting

2024 - 2026

Completed Medical Assistant training between 2024 and 2026, assisting with preparation and support for veterans’ medical evidence and VA account access.