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Celine User

@celineuser1

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Experienced Operations Manager driving efficiency and customer satisfaction.

Philippines

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What I'm looking for

I am looking for a role that values innovation and teamwork, where I can leverage my skills in operations management to drive efficiency and enhance customer satisfaction.

I am an Operations Manager with over a decade of experience in optimizing workflows and enhancing customer satisfaction. My passion lies in leveraging automation and CRM systems to streamline operations and improve client relationships. I have a proven track record of leading teams and driving business growth across various industries.

In my current role as Business Manager at The Hearth in London, I successfully implemented targeted marketing strategies that increased venue hire revenue by 40% and pop-up event sales by 132%. My focus on refining standard operating procedures (SOPs) has significantly reduced booking errors and improved event planning efficiency. I thrive on compiling performance reports that provide actionable insights for strategic decision-making.

Throughout my career, I have consistently demonstrated my ability to enhance operational efficiency and client engagement. From designing customer service training programs that drastically reduced response times to optimizing CRM systems for better lead conversion, I am dedicated to driving results and fostering a culture of continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Business Manager

Current

The Hearth

Jan 2024 - Present (1 year 5 months)

Managed membership, venue hire, and events enquiries and bookings, streamlining the process to enhance customer satisfaction and efficiency. Implemented targeted marketing and CRM strategies, increasing venue hire revenue by 40% and pop-up event sales by 132%.

HubSpot Canva Asana Team Leadership Marketing Strategy CRM Event Planning Process Optimization

Operations Assistant

The Hearth

Aug 2023 - Present (1 year 10 months)

Supported day-to-day operations, event coordination, and venue bookings. Assisted in process improvements and client engagement initiatives.

Event Coordination Support Operations Process Improvement Client Engagement

Operations Manager

Stash Property

Jan 2020 - Present (5 years 5 months)

Designed and delivered customer service training, reducing email response times by 75% and live chat by 92%, while maintaining a 96% ticket resolution rate. Developed and executed email marketing campaigns and sales sequences, driving lead engagement and conversion.

ClickUp Jira Performance Analysis Customer Training Email Marketing

Admin & Marketing Assistant

Insight Seminars UK

Jan 2020 - Present (5 years 5 months)

Assisted with administrative and marketing tasks. Supported event coordination and promotional activities.

Administrative Support Marketing Support Event Coordination Promotional Activities Content Creation

Customer Success Lead

Stash Property

Sep 2019 - Present (5 years 9 months)

Led client onboarding by implementing structured workflows, ensuring smooth transitions and stronger client relationships. Optimized ticketing and support workflows, reducing service response times.

Onboarding Workflow Optimization Ticketing Systems Workflows Client Relationship Management

Social Media Manager

Standing Strong

Jan 2019 - Present (6 years 5 months)

Managed social media accounts and content creation. Developed and implemented social media strategies to increase brand awareness and engagement.

Social Media Management Content Creation Social Media Strategy Brand Awareness Community Engagement

Admin Assistant

The Hearth

Jan 2019 - Present (6 years 5 months)

Provided administrative support and assistance with various tasks. Supported day-to-day operations and office management.

Administrative Support Office Management Data Entry Scheduling Communication

Executive Assistant to the Director

Rocky Mountain Cafe, Inc.

Dec 2018 - Present (6 years 6 months)

Managed executive calendars, travel arrangements, and meetings for optimal efficiency. Handled high-level correspondence and communications, ensuring timely responses.

Calendar Management Meeting Coordination Correspondence Management Report Preparation

Project Manager

DirectServ Business Management Solutions

Aug 2018 - Present (6 years 10 months)

Managed various projects from initiation to completion. Coordinated teams and resources to ensure project success.

Project Management Team Coordination Resource Management Project Planning

Amazon Account Health Specialist

WHYSgiving

Jan 2018 - Present (7 years 5 months)

Monitored and maintained Amazon account health. Resolved issues related to account performance and compliance.

Account Health Monitoring Compliance E Commerce Operations

General Virtual Assistant

RetailYouUP, Inc.

Jan 2018 - Present (7 years 5 months)

Provided general virtual administrative support. Assisted with various tasks to support business operations.

Virtual Assistance Administrative Support Data Entry Customer Service

Executive Assistant

Rocky Mountain Cafe, Inc.

May 2015 - Present (10 years 1 month)

Managed the Managing Director’s calendar, travel, and meetings, ensuring seamless scheduling. Oversaw payroll processing, attendance tracking, and end-to-end recruitment.

Payroll Processing Recruitment Budgeting Peachtree

Marketing Assistant

Rocky Mountain Cafe, Inc.

Apr 2014 - Present (11 years 2 months)

Conducted competitor analysis and customer feedback reviews, refining marketing strategies. Supported seasonal promotions, sales events, and loyalty programs.

Competitor Analysis Customer Feedback Marketing Strategy Loyalty Programs Lead Generation