Fritz Tejones

Managed inbound and outbound sales using CRM systems, improving lead conversion through structured follow-up and qualification processes. Trained staff on CRM usage and contributed to performance coaching initiatives.

Conducted high-volume cold outreach to generate qualified B2B leads and set appointments, contributing to the sales pipeline growth. Maintained call records and collaborated with sales teams to improve conversion rates.

Led and trained customer service teams, implemented performance coaching, and optimized workflows to improve service quality and team productivity. Oversaw training programs and daily operations for remote staff.

Managed customer support representatives and coordinated service delivery while monitoring KPIs to improve response times and customer satisfaction. Provided coaching and escalated issue resolution.

Oversaw daily operations and sales initiatives, improving operational efficiency and supporting revenue growth through team coordination and process improvements. Managed client communications and sales activities.

Provided customer support across channels, resolved client inquiries, and maintained service quality standards during peak support periods. Documented interactions and collaborated with supervisors on issue trends.

Conducted market and media field research on project basis, collecting and validating data to support audience measurement and media analytics. Ensured data quality and adherence to project protocols.

Activities and societies: Freelancing as VA (part-time), cold calling, ghostwriting

Studied Humanities and Social Sciences with additional part-time freelancing in virtual assistance and cold calling during this period.

Activities and societies: Screenwriting, content writing, novels (ghostwriting)

Completed coursework in Information Computer Technology while engaging in screenwriting, content writing, and novels as part of freelance work.