Fianna Eusebio

I am a results-oriented operations leader with over 8 years of experience in the call center and BPO sectors, including significant remote operations management. Throughout my career, I have focused on improving operational efficiency and driving profitability while meeting and exceeding KPI targets. I believe in building strong relationships across teams to enhance collaboration and service delivery.

In my recent role as an Administrative Support & Payment Analyst at Bare Cremation, I ensured compliance and facilitated effective client request processing while managing payment plans and invoicing. As an Operations Manager at Wyld, I established operational efficiency and implemented key performance metrics that optimized e-commerce operations. My experience also includes leading cross-functional teams at J.P. Morgan Chase & Co., where I enhanced service quality through data analysis and strategic insights.