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Celeste Mcleod

@celestemcleod1

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Customer service professional with over 5 years of experience.

Trinidad and Tobago

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

My name is Celeste Mc Leod, and I am a dedicated customer service professional with over 5 years of experience in providing exceptional support and service. I have a proven track record of resolving customer inquiries and ensuring satisfaction through effective communication and problem-solving skills. My experience spans various roles, including as a Customer Service Agent at IQOR Trinidad, where I successfully resolved an average of 20+ customer inquiries daily, achieving a remarkable 95% customer satisfaction rate.

Throughout my career, I have developed strong skills in conflict resolution and multitasking, allowing me to adapt to remote tools and technologies while maintaining high productivity. I am known for my friendly demeanor and strong work ethic, thriving in fast-paced environments. I am committed to delivering positive experiences and building long-lasting relationships with clients, whether in-person or virtually.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

IQOR Trinidad

Jun 2024 - Apr 2024 (-1 years 10 months)

Resolved an average of 20+ customer inquiries daily via phone and social media, ensuring a 95% customer satisfaction rate. Assisted customers with product selection, order processing, and payment issues.

Customer Service Problem Solving Communication Conflict Resolution Remote Tools Multitasking Order Processing Customer Satisfaction

Merchandiser

Horizon Marketing

Apr 2020 - Oct 2022 (2 years 6 months)

Rotated products regularly to ensure freshness and compliance with FIFO (First in First Out). Cooperated with suppliers to coordinate deliveries and maintain stock availability.

Product Rotation Inventory Management Team Collaboration

Cashier

JTA Supermarket LTD

Mar 2017 - May 2019 (2 years 2 months)

Greeted customers warmly and provided quick and friendly checkout service. Handled cash and credit card payments for daily transactions totaling $5,000+ while ensuring accuracy and efficiency.

Customer Service Checkout Operations Payment Processing Communication Teamwork

Education

Degrees, certifications, and relevant coursework

Princes Town East Secondary

CXC Passes and CVQ Level 1, General Education

2011 - 2016

Activities and societies: Participated in various educational activities and developed skills in data operations and computer literacy.

Completed CXC passes in English A, Mathematics, Principles of Business, Social Studies, and Integrated Science. Achieved Caribbean Vocational Qualification (CVQ) in Data Operations (Level 1) with competencies in internet access, occupational health and safety procedures, workplace communication, and basic computer applications.