Karina Greer
@karinagreer
Dedicated customer service professional with a passion for relationship building.
Trinidad and TobagoWhat I'm looking for
I am a knowledgeable and dedicated customer service professional with extensive experience in the customer relations industry. My expertise lies in quality, speed, and process optimization, which allows me to provide exceptional service and foster strong relationships with customers. I take pride in my ability to articulate solutions and drive results, ensuring that every customer interaction is positive and productive.
Throughout my career, I have held various roles that have honed my skills in customer service and support. From my current position as a cashier at JM’s Mega Bite, where I focus on delivering a friendly and courteous experience, to my previous role as a call center agent at IQOR, I have consistently demonstrated empathy and understanding in challenging situations. My commitment to customer satisfaction has led to significant improvements in customer relations and loyalty.
In addition to my hands-on experience, I have a solid educational background that includes training in administrative assistance and accounting. I am always eager to learn and grow, and I look forward to bringing my skills and passion for customer service to a new opportunity.
Experience
Work history, roles, and key accomplishments
Cashier
JM’s Mega Bite
Nov 2023 - Present (1 year 6 months)
Provides a positive customer experience with fair, friendly, and courteous service. Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases, and assists guests with making menu choices.
Call Center Agent
IQOR
Jul 2016 - Sep 2023 (7 years 2 months)
Hands-on experience using multiple popular POS programs. Demonstrated empathy and understanding when dealing with difficult customers, resulting in an increase in customer satisfaction.
Cashier
JM’S MINI MART
Jan 2020 - Mar 2022 (2 years 2 months)
Operated cash register and maintained accurate cash drawer, reconciling discrepancies. Assisted customers with locating items and providing product information.
Secretary
PINK DIAMONDS HAIR, CLOTHING AND ACCESSORIES
Jan 2015 - Jan 2016 (1 year)
Reviewed client requirements, utilized MS Excel for account posting, and maintained an up-to-date database of contact information.
Order Processing Clerk
UNICOMER, COURTS T'DAD LIMITED
Dec 2014 - Dec 2014 (0 months)
Conferred with customers to provide information about products, took orders, and maintained records of customer interactions to ensure satisfaction.
Waitress/Event Personnel
STELLA EXECUTIVE SERVICES
Jan 2012 - Feb 2014 (2 years 1 month)
Prepared tables and provided excellent wait service to ensure customer satisfaction while following health department regulations.
Education
Degrees, certifications, and relevant coursework
Bishop Anstey High School
High School Diploma, General Education
2007 - 2012
Completed secondary education with a focus on Mathematics, Integrated Science, Electronic Document Preparation Management, Religious Education, English A, and Theatre Arts.
CTS College
Certificate in Administrative Assistant, Office Administration
Studied Administrative Assistant professional courses to enhance office management skills.
Synergy Training Institute
Certificate in Peachtree Accounting, Accounting
Completed training in Peachtree Accounting to gain proficiency in accounting software.
Tech stack
Software and tools used professionally
Availability
Location
Trinidad and TobagoAuthorized to work in
Job categories
Interested in hiring Karina?
You can contact Karina and 90k+ other talented remote workers on Himalayas.
Message KarinaFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
