Jenice Jones

I am a dedicated customer service representative who values kindness, teamwork, and integrity. I consistently bring a positive, supportive attitude to the workplace and build trusting relationships through empathy and active listening.

In my role at Eastern Commercial Lands trading as TruValu, I greeted customers, assisted with product selection, wrapped groceries, and informed customers about promotions while following hygiene and safety procedures.

At IQOR I handled outbound customer calls, processed orders and returns, and resolved inquiries efficiently using company software systems. I maintained high satisfaction rates by following company policies and quality-compliance scripts.

I am computer literate with strong data-entry accuracy, time management, and team collaboration skills, and I am committed to delivering reliable, customer-focused service every day.