Cedric Maligaya

Provided virtual assistant support for mortgage brokers including lead management, appointment setting, and calendar coordination to streamline client outreach and operations.

Supported broker operations with client outreach, cold calling, and administrative tasks to maintain pipeline activity and appointment flow.

Performed B2B cold calling to generate leads and set appointments, achieving sustained outreach across targeted prospect lists.

Handled inside sales and lead qualification, setting appointments and maintaining lead pipelines to support agents and increase conversions.

Managed acquisition leads and performed cold calling to drive seller leads and manage outreach campaigns for property acquisitions.

Conducted inside sales and appointment setting to support agents, manage leads, and schedule client meetings.

Performed inside sales, cold calling, and agent recruiting to support brokerage growth and maintain lead pipelines.

Performed inside sales and appointment setting duties to qualify leads and coordinate showings for agents.

Handled cold calling and inside sales to generate listings and recruit agents while maintaining high call volumes and pipeline activity.

Executed cold calling and inside sales activities to generate appointments and nurture leads across multiple markets.

Created social media content and managed Canva assets for marketing campaigns to increase engagement and brand presence.

Oversaw operations and marketing for a food and beverage business, managing staff, vendors, and customer service to sustain business growth.

Provided customer support for Cisco accounts, resolving technical and service inquiries to maintain satisfaction and SLA targets.

Handled customer service for Citibank and Hometown Telecom, addressing inquiries and processing requests per client guidelines.

Delivered customer support for Hotels.com, managing bookings and resolving customer issues to support retention and service quality.

Completed MBA at De La Salle University in 2011.

Activities and societies: Student Forum (2005–2006); Junior Marketing Association (2006–2008)

Completed a Bachelor-level business program in 2009 focused on management and business administration.

Completed a Nursing program, leaving/completing studies in 2005.

Completed studies in Computer Science at Mapúa Institute of Technology in 2003.

Completed high school diploma at Don Bosco in 2002.

Completed elementary education at Don Bosco Makati in 1998.