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@shainaclpyn
Highly organized virtual assistant optimizing business processes and client engagement.
I am a highly organized and results-driven Virtual Assistant with a proven track record in optimizing business processes and enhancing client engagement across various channels. My diverse skill set enables me to efficiently support a range of administrative and marketing tasks, ultimately providing significant value to my clients by streamlining workflows, increasing outreach, and improving communication systems.
Throughout my career, I have successfully managed multiple roles, including Cold Caller, Virtual Assistant, and Social Media Manager. In my recent position at Infinite Reinvest Solutions, I honed my skills in lead engagement and appointment scheduling, collaborating closely with my team to convert calls into valuable appointments. My experience at SideKick Digital Media involved overseeing the entire cold email process, where I ensured timely follow-ups and maintained organized communication with prospects. Additionally, my role as a Social Media Manager allowed me to implement effective strategies that resulted in substantial follower growth for clients across various platforms.
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Work history, roles, and key accomplishments
Infinite Reinvest Solutions
Jan 2023 - Oct 2024 (1 year 9 months)
Engaged with prospective leads via phone to assess their interest in selling properties, gathering essential information, and scheduling high-quality appointments. Collaborated with the team to convert calls into appointments, adjusting strategies as necessary.
SideKick Digital Media
Dec 2021 - Sep 2022 (9 months)
Managed the cold email process by drafting and sending personalized emails to prospects, monitoring responses, and ensuring timely follow-ups. Organized a high volume of emails for efficient communication.
Media of Creatives LLC
Oct 2020 - Oct 2021 (1 year)
Managed multiple social media accounts across platforms like Instagram, YouTube, Facebook, and TikTok. Implemented strategies that resulted in a 5-10% increase in followers, focusing on organic growth and audience engagement.
Concentrix
Jan 2020 - Aug 2020 (7 months)
Handled calls and emails to resolve complex customer issues, ensuring a positive experience. Demonstrated the ability to manage multiple inquiries simultaneously while adhering to service standards.
Degrees, certifications, and relevant coursework
Bachelor of Science, Hospitality Management
K-12 High School, High School
Elementary School, Elementary Education
Software and tools used professionally
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