Cavan User

CU

Open to opportunities

Cavan User

@cavanuser

I resolve high-volume customer issues and drive outbound sales, retention, and operational coordination.

At DigiOutsource, I manage 70–120 daily customer support tickets through Zendesk, resolving account, payment, and technical queries across live chat, email, and telephone.

Across Betway outbound sales campaigns, I re-engaged existing clients, exceeded monthly KPIs, and generated 20+ First Time Deposits per month through tailored incentives and clear communication of account benefits.

I've also led radio-rental operations at Radio 101 Ltd and coordinated production schedules at A Lucky Man Pictures. I bring strong CRM discipline, logistics coordination experience, and a fully equipped remote-work setup.

Experience

Work history, roles, and key accomplishments

DI

Current

Customer Service Representative

Current

DigiOutsource

Jan 2025 - Present (1 year 8 months)

Manage 70-120 customer support tickets per day through Zendesk in a high-volume, fast-paced environment. Provide professional support via live chat, email and telephone while maintaining customer satisfaction, productivity and quality standards.

Zendesk CRM Live Chat Email Support Customer Satisfaction Quality Standards Account Resolution Payment Resolution Technical Support Escalation Handling Collaboration

Education

Degrees, certifications, and relevant coursework

DM

Digital School of Marketing

Certificate, Marketing

2025 -

Completed coursework in paid advertising and social media marketing.

GO

Google

Certificate, Digital Marketing

2021 -

Earned Google Ads certifications in Search, Display, and Measurement.

IA

International TEFL Academy

Certificate, Education

2019 -

Completed a Teaching English as a Foreign Language (TEFL) certification.

CI

CityVarsity

Certificate, Film Production

2013 -

Earned a Film Production Certificate with a focus on cinematography and film/video production.

CS

Camps Bay High School

High School Diploma, General

2011 -

Activities and societies: 1st Team Cricket Captain, Interhouse Captain

Completed high school education, serving as 1st Team Cricket Captain and Interhouse Captain.

Tech stack

Software and tools used professionally

Microsoft Teams

Zendesk

Aircall

Google Workspace

ClickUp

Google Ads

Microsoft Dynamics 365

Interested in hiring Cavan?

You can contact Cavan and 90k+ other talented remote workers on Himalayas.

People also viewed

View all talent

Get matched with your dream remote job

Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!