Sivuyisiwe Kunene
@sivuyisiwekunene
I deliver high-volume customer support, bookings, and retention across phone, email, and chat.
South AfricaWhat I'm looking for
At Call Lab, I manage 100+ daily calls, achieve 8+ bookings per day, and recommend booking solutions based on customer service histories. I handle appointment scheduling, payments, records, de-escalation, and complex enquiries while consistently meeting performance targets.
Previously at Teleperformance, I maintained a 98% NPS score and a 100% quality assurance pass rate across phone, live chat, and email. I bring experience in customer retention, renewals, sales, technical troubleshooting, account recovery, and complaints resolution, supported by Zendesk, Salesforce, and clear customer communication.
Experience
Work history, roles, and key accomplishments
Booking Advisor
Call Lab
Managed 100+ calls daily, achieving 8+ bookings per day and consistently meeting targets. Developed expertise in appointment scheduling, customer communications, payment processing, and record management.
Education
Degrees, certifications, and relevant coursework
Northlink College
National Certificate (N4), Entrepreneurship and Business Management
2021 - 2021
Completed N4 in Entrepreneurship and Business Management at Northlink College in 2021.
Northlink College
National Certificate (N5), Clothing Production
2021 - 2021
Completed N5 in Clothing Production and N4 in Entrepreneurship and Business Management at Northlink College in 2021.
Garlandale High School
High School Diploma, General Education
Completed Grade 12 at Garlandale High School in 2018.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Job categories
Skills
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