Musawenkosi Nkala
@musawenkosinkala
Customer service agent at MTN who handled telecom queries, complaints, and service requests.
South AfricaWhat I'm looking for
At MTN, I handled customer queries, complaints, and service requests in a fast-paced telecommunications contact centre. I also educated customers on products and services to support satisfaction and retention.
At ADRS, I managed inbound and outbound calls in a target-driven environment. I resolved customer queries and disputes efficiently and accurately.
My experience includes customer support through online chat and tickets using HubSpot, as well as order processing, billing queries, and complaint escalation.
I also have IT service desk skills, including incident and request management, technical troubleshooting, user account and access management, and remote support.
Experience
Work history, roles, and key accomplishments
Debt Collection Agent
ADRS
Jan 2024 - Jan 2026 (2 years)
Managed high-volume inbound and outbound calls in a target-driven environment. Resolved customer queries and disputes efficiently and accurately.
Delivered exceptional customer service in a fast-paced telecommunications contact centre. Handled customer queries, complaints, and service requests with accuracy and professionalism.
Education
Degrees, certifications, and relevant coursework
Emshukantambo Secondary School
Matric (Grade 12), General
Completed Matric (Grade 12) in 2022.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Social media
Job categories
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