FFFlorina Flo
@florinaflo
Customer service specialist with over six years of experience.
RomaniaWhat I'm looking for
I am a highly adaptable and customer-focused professional with over six years of experience in customer service and call center operations. My expertise lies in efficiently handling diverse customer inquiries and resolving issues to ensure excellent service delivery for international markets. I am fluent in English and German, which allows me to connect effectively with clients from various cultural backgrounds.
In my recent role as a Customer Service Specialist at Teleperformance Netherlands, I provided support for the UK and German markets in the tourism and hospitality sector. I utilized tools like Citrix, Salesforce, and Zendesk to manage customer inquiries and ensure high satisfaction through effective problem-solving and communication. My previous experiences have honed my skills in managing orders, returns, and complaints, always striving for a premium service experience.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
Teleperformance Netherlands
Nov 2021 - Oct 2024 (2 years 11 months)
Provided customer support for the UK and German markets in the tourism and hospitality sector. Handled inquiries efficiently using Citrix, Salesforce, and Zendesk, ensuring high customer satisfaction through effective problem-solving and communication.
Customer Support Specialist
Teleperformance Netherlands
Nov 2021 - Oct 2024 (2 years 11 months)
Assisted customers for a luxury clothing brand, delivering a premium service experience. Managed orders, returns, and complaints with precision and professionalism.
Customer Service Agent
Teleperformance
Dec 2020 - Jul 2021 (7 months)
Delivered outstanding support for real estate clients, ensuring smooth transactions and high satisfaction through effective communication and problem-solving.
Customer Relations Operator
E-On Dialog
May 2019 - May 2020 (1 year)
Managed customer inquiries related to energy services, providing efficient solutions and ensuring customer satisfaction through effective communication.
Customer Relations Representative
Sykes
Feb 2019 - May 2019 (3 months)
Supported clients in troubleshooting and resolving issues effectively, ensuring high levels of customer satisfaction through attentive service.
Service Manager
Truck and Trailer Point
Nov 2017 - Feb 2019 (1 year 3 months)
Oversaw service operations and ensured quality standards for automotive clients, focusing on customer satisfaction and operational efficiency.
Education
Degrees, certifications, and relevant coursework
Liceul Economic George Baritiu
High School Diploma, Commerce
2008 - 2011
Specialization in Commerce.
Tech stack
Software and tools used professionally
Availability
Location
RomaniaAuthorized to work in
Job categories
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