Open to opportunities

Casandra Andrade

@casandraandrade

Message

Dedicated professional with 6+ years in customer service and data entry.

United States

Message

What I'm looking for

I am looking for a role that challenges me and allows for growth in customer service and data management.

With over six years of experience in customer service and data entry, I have honed my skills in managing client relationships and ensuring satisfaction. Currently, I serve as a Lead Skip Tracer at Flying A Informational Resources, where I manage over 150 accounts, helping clients locate customers and maintain strong communication with field agents. My role requires a keen attention to detail and the ability to handle sensitive information responsibly.

Previously, I held various positions at Novuskin Med Spa, where I advanced from a Call Center Representative to a Lead OutSource Coordinator. In these roles, I was responsible for scheduling appointments, answering customer inquiries, and maintaining accurate records. My commitment to providing exceptional customer service has been a driving force in my career, and I continuously seek opportunities to expand my knowledge and skills in the industry.

Experience

Work history, roles, and key accomplishments

Current

Lead Skip Tracer

Current

Flying A Informational Resources

Mar 2023 - Present (2 years 4 months)

Managed over 150 accounts to locate customers and provided new information to clients such as Nissan Motor Acceptance and Safe 1 CU. Located individuals who had skipped out on legal or financial obligations and maintained strong communication with field agents to secure collateral.

Account Management Data Entry Communication Recovery Database Network Recovery Connect

Lead Outsource Coordinator

Novuskin Med Spa A.R Treasure LLC

Jun 2020 - Jul 2022 (2 years 1 month)

Scheduled appointments for different locations across various states, ensuring calendars were maintained and updated. Explained products and services, answered customer questions, and handled incoming calls from potential customers.

Scheduling Customer Service Product Knowledge Sales Communication Zenoti Program

Customer Care Specialist

Novuskin Med Spa A.R Treasure LLC

Sep 2019 - Jan 2020 (4 months)

Maintained detailed records of customer interactions and transactions, documenting inquiries, complaints, and actions taken. Scheduled and updated appointment calendars, and managed filing and record-keeping tasks.

Customer Service Record keeping Scheduling Data Entry Communication Zenoti Program

Call Center Representative

Novuskin Med Spa A.R Treasure LLC

Jul 2019 - Sep 2019 (2 months)

Scheduled appointments and maintained updated appointment calendars. Explained products and services, answered customer questions, and handled incoming calls from potential customers generated through advertisements.

Call Center Operations Customer Service Scheduling Communication Product Data Entry Zenoti Program

Courtesy Clerk

Smiths Food & Drug

Dec 2015 - Aug 2017 (1 year 8 months)

Provided essential store services, including cleaning and supplying restrooms, and managing trash disposal. Assisted customers by transporting packages to their vehicles and efficiently packing purchases into bags.

Customer Service Logistics Teamwork

Education

Degrees, certifications, and relevant coursework

G Skin & Beauty

Certificate, Cosmetology

Completed a comprehensive program focused on beauty and skincare. Gained expertise in makeup artistry and nail technology, leading to professional licensure and certification.