Looking for a job

Shonda Lilley

@shondalilley

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Dedicated customer service professional with strong management skills.

United States

Message

What I'm looking for

I am looking for a role that challenges me and allows for growth.

I am a dedicated customer service professional with extensive experience in dispatching and management. Over the years, I have honed my skills in client account management, ensuring high levels of client satisfaction through effective communication and problem-solving. My commitment to quality and service has been a driving force in my career, allowing me to contribute positively to every organization I have been a part of.

Throughout my career, I have taken on various roles that have equipped me with a diverse skill set. From managing a recovery service to dispatching calls in a tire service environment, I have consistently demonstrated my ability to adapt and excel in fast-paced settings. I am currently pursuing an Associate of Arts in Accounting and Business Administration, which further enhances my understanding of business operations and financial management.

Experience

Work history, roles, and key accomplishments

Customer Service Dispatcher

Southern Tire Mart

Oct 2014 - Feb 2025 (10 years 4 months)

Responsible for handling incoming service calls, dispatching service requests, and updating technicians and customers with service updates. Managed inventory and maintained accurate records of service calls in the computer system.

Customer Service Service Dispatching Communication Microsoft Office Inventory Management Problem Solving

Manager

Clay’s Recovery Service

May 2002 - Apr 2014 (11 years 11 months)

Managed client assignments, inventory reports, and employee scheduling. Responsible for accounts payable/receivable, skip tracing, and client communication. Ensured efficient operation and client satisfaction.

Management Inventory Management Accounts Payable Accounts Receivable Skip tracing Reporting

Customer Service Representative

National Leisure Group

Sep 1999 - May 2002 (2 years 8 months)

Handled incoming calls from customers regarding travel reservations, made necessary changes, and documented all interactions in the computer system to ensure customer satisfaction.

Customer Service Communication Problem Solving Documentation

Skip Tracer

DTEC

Jul 1995 - Sep 1999 (4 years 2 months)

Utilized various resources to locate debtors, managed open accounts, and assisted in office operations. Responsible for updating clients on account status and ensuring accurate record-keeping.

Communication Problem Solving Account Management Data Entry