Ashleigh Smith
@ashleighsmith
I resolve customer issues, assess risk, and support compliant account decisions.
United StatesWhat I'm looking for
I've supported customers at Intuit, Peloton, Genpact, and Etech by resolving account, payment, technical, and service issues in high-volume environments.
At Intuit, I assessed account risks, reviewed documentation, guided customers on QuickBooks Payments, and deescalated concerns to support compliance and resolution. In collections, I executed debt recovery initiatives that increased collection rates by 15% in six months and used Salesforce to strengthen customer engagement.
I bring clear communication, technical troubleshooting, data analysis, and customer relationship management to every interaction.
Experience
Work history, roles, and key accomplishments
Managed inbound calls to address customer inquiries and assess account risks, ensuring compliance with policies. Deescalated issues and provided guidance on QuickBooks Payments accounts.
Executed strategic debt recovery initiatives, increasing collection rates by 15% in six months. Cultivated customer relationships and employed skip tracing techniques for payment retrieval.
Managed high volume of 150-200 inbound and outbound calls daily to facilitate loan payments. Resolved customer inquiries and provided thorough assistance with payment processing.
Resolved inquiries concerning product features, troubleshooting, and account management. Guided customers through step-by-step troubleshooting and assisted with product sales.
Customer Service Agent
Etech
May 2021 - Jan 2023 (1 year 8 months)
Addressed client inquiries regarding data breaches and facilitated enrollment for credit monitoring services. Utilized CRM software to track interactions and document resolutions.
Education
Degrees, certifications, and relevant coursework
The University of Texas at Arlington
Bachelor of Arts, Music Industry
Pursuing a Bachelor of Arts in Music Industry with a Forensic Minor, expected to graduate in 2026.
Mountain View College
General Studies
Completed general studies coursework at Mountain View College in 2017.
South Grand Prairie High School
High School Diploma, General Studies
Earned a High School Diploma from South Grand Prairie High School in 2016.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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