Carrie Joanne Taylor

Professional-services delivery of Eleveo call recording, quality management and workforce-optimisation solutions on Cisco UC / contact-centre platforms. Own the customer project from assignment to signed acceptance and support transition.

Owned planning, stakeholder reporting and delivery coordination for high-priority training and customer programmes across EMEA, AMER and APJC. Designed and implemented a dashboard-based project reporting system and held a 4.8/5 customer-satisfaction score.

Set up a start-up office end to end and introduced agile working that raised operational efficiency by 20%. Championed a knowledge-sharing programme that improved team problem-solving.

Country-level ownership of project intake, scope and delivery coordination for the Czech / regional portfolio. Negotiated project scopes, introduced written assumptions and a change path that cut scope creep by 5%, and lifted on-time delivery by 15%.

Sold and delivered campaigns into the UK LGBT market across radio, social, sponsorship and contra. Forecast 25 proposals a month and closed ~£15k new revenue monthly.

Beat an £18k monthly revenue target while balancing new business and existing accounts. Pitched solutions and negotiated issues through the full client lifecycle.

Pitched solutions and costs, negotiated issues, and reported campaign progress. Built business around community events and each client's brief.

Positioned a scalable financial-software suite that gave businesses tighter control and shorter processes. Supported sales conversations on ease of use, scalability and cost saving.

Handled inbound calls from existing customers looking to cancel payment-protection cover. Explained their cover clearly so they could decide, and retained business through calm, client-focused conversations.

BA (Hons) Fashion Design from the University of Central Lancashire, completed in 2004.