Open to opportunities

Art Kastrati

@artkastrati

Message

Results-driven sales and customer support professional with cybersecurity and project management experience.

Czechia

Message

What I'm looking for

I am seeking customer-focused roles combining sales, support, or project management in collaborative teams where I can drive retention, meet targets, and grow cybersecurity and operational skills.

I am a results-driven sales and customer support professional with hands-on experience across high-volume B2B and B2C environments, project management, and entry-level cybersecurity. I have a proven track record managing full sales pipelines with 20–30% deal conversion, launching regional operations, and improving cross-functional communication to deliver timely, cost-effective outcomes.

I combine customer-facing strengths—first-line technical and billing support, troubleshooting, and CRM proficiency—with technical awareness from cybersecurity internships and certifications. I focus on driving client retention, meeting sales targets, and supporting secure, efficient operations while continually developing skills in cybersecurity and project delivery.

Experience

Work history, roles, and key accomplishments

Junior Project Manager

Adam

Mar 2025 - Aug 2025 (5 months)

Expanded UK operations by launching hubs in Leicester and Cardiff, managed operations across four cities to optimize KPIs and Google Ads performance, and improved cross-functional communication to reduce operational delays.

Project Management Operations Management Google Ads KPI’S Cross Functional Communication Process Improvement

Cybersecurity Intern

Ministry of Defence

Dec 2024 - Feb 2025 (2 months)

Monitored and secured network systems, performed vulnerability assessments and supported risk mitigation, led phishing simulations to reduce malicious clicks, and updated security policies to align with GDPR and ISO/IEC 27001.

Vulnerability Assessment Incident Response Network Monitoring Security Policy Risk Mitigation GDPR ISO 27001

Customer Support Agent

Teleperformance

May 2024 - Sep 2024 (4 months)

Provided first-line support for DAZN customers handling platform, billing, and technical inquiries, resolved streaming and device issues through troubleshooting, and documented interactions in the CRM to ensure accurate case handling.

Technical Support Billing Support Troubleshooting CRM Account Management Ticketing

Sales Representative

ParkView Partners

Jan 2022 - Feb 2024 (2 years 1 month)

Conducted 100+ daily outbound calls to US SMB clients, managed lead qualification and full sales lifecycle, and closed 20–30 deals monthly to support clients' working capital and drive retention.