Carolyn Shwash

Unlocks liquidity for illiquid residential, commercial, and distressed assets by enabling faster structured digital bidding. Improves price discovery with transparent multi-bidder auctions and reduces time-to-close in insolvency, restructuring, and NPL scenarios.

Founded and lead an Executive Communication Coaching program focused on tailoring leadership communication development for senior executives across EMEA. Also delivers team communication workshops and business English lessons to support professional growth.

Provides executive business coaching through regular business reviews to improve communication, relationship building, and targeted upselling. Customizes materials for client interests and industry, and refines client messaging to speak more naturally.

Created and managed client projects using the SaaS InSight Digital Experience Platform, including budget/finance reporting, risk registers, decision logs, project status reporting, and implementation plans. Led kick-off and design-phase workshops to align stakeholders and identify opportunities for Iron Mountain solutions.

Onboarded partners to integrate Dayforce as a SaaS HCM solution and managed accounts to support long-term retention and growth. Tracked partner KPIs, ran QBRs, resolved escalations, and collaborated cross-functionally to develop partnership opportunities and strategies.

Oversaw SaaS implementation execution by reviewing plans for completeness, planning resources, and tracking progress against implementation timelines. Drove customer satisfaction and business growth by supporting enterprise Contract Lifecycle Management (CLM) post-implementation and leading account development within customer accounts.

Maintained and grew enterprise contacts in close cooperation with sales teams and sales partners for ICT solutions. Planned and moderated trainings, events, and meetings while identifying and developing new opportunities.

Developed SaaS account plans and managed enterprise accounts in Salesforce (SFDC) for HR Tech customers across financial services, IT services, telecommunications, military alliances, and chemicals. Consulted on cloud computing and IT service/operations with automation and mainframe solutions, negotiating RFPs, SOWs, POs, and SLAs with directors and procurement leads.

Developed SaaS account plans and managed enterprise HCM and talent management accounts in Salesforce, consistently exceeding quota across multiple industries. Consulted from end-users to upper management as a trusted advisor and supported retention through procurement negotiations, renewals, upsells, and cross-sells.

Coached multinational IT corporations through proof-of-concept implementations of AI-driven continual learning automation technology (arago HIRO™). Designed and presented use cases and deployment scenarios, working with implementation/engagement, change management, and solution architecture teams.

Administered IT trainings and certifications including PRINCE2, ITIL, VMware, Cisco, Azure, Linux, and CompTIA, training executives and staff via LMS, virtual classes, and voice-to-voice formats. Promoted to Test Center Manager while continuing to deliver in-person and online training programs.

Co-founded and served as CFO, creating a 40-page business plan with competitive research, estimated sales, pricing, marketing plan, and P&L for authorities, partners, and customers across western Europe. Built and maintained relationships with DACH customers, partners, resellers, and local authorities to support marketing and business growth.

Performed audits of year-end financial statements and advised customers on financial matters. Supported compliance-focused audit work for customer engagements.

Managed day-to-day accounting operations including preparing journal entries and analyzing reconciliation items. Ensured consistent operational accounting processes over daily cycles.

Earned an MBA with a focus in Economics at the University of Wyoming from 2007 to 2009.

Earned a BA in Accounting from the University of St. Thomas from 1984 to 1988.