Jens Riemann

Managed and strategically developed approximately 15 mid-market and enterprise accounts across complex IT, workplace, service and lifecycle solutions. Contributed to RFP/RFI and proposal processes with volumes up to EUR 6 million, including solution design, commercial positioning and stakeholder alignment.

Drove strategic business development and identified new market and growth opportunities in the B2B environment. Acquired, developed and managed strategic key-account partnerships, including field sales and customer-management activities.

Managed and expanded commercial partnerships across the Ruhr region. Coordinated customer projects, field-sales activities and smooth operational delivery while maintaining long-term customer relationships.

Managed long-term customer relationships and supported new-business acquisition and business expansion. Supported organizational processes, cost accounting and operational performance analyses.

Managed customer communication and complaint handling across commercial service projects, including English-language support. Used CRM systems to support customers in the insurance and real-estate sectors while maintaining high service quality.

Handled phone and written communication with existing and prospective customers and supported consultative sales conversations and contract closures. Increased customer value through up- and cross-selling activities using CRM and Linux-based database systems.

Completed practical training in commercial administration, modern office processes and ERP-supported business workflows using Sage Classic Line. Expanded administrative and communication capabilities through advanced Microsoft Office and Business English (B2) training.

Pursued a Bachelor of Science in International Management, covering marketing, international trade, business administration, and economics.

Participated in an International Business Program focusing on international business environment, marketing, product development, and intercultural management.

Completed practical training in commercial administration, modern office processes, and ERP-supported business workflows using Sage Classic Line.

Completed a vocational qualification in industrial business management, covering commercial processes, accounting, sales, and corporate organization.