Looking for a job

carolyne kihiko

@carolynekihiko

Message

Hello, I'm Carolyne Kihiko, am dedicated customer service professional.

Kenya

Message

What I'm looking for

Am looking for a flexible work environment, where I can learn and grow professional

I’m a highly motivated Customer Service and Virtual Support Specialist with 3+ years of experience delivering fast, empathetic, and solutions-oriented service across digital platforms. I’ve supported diverse clients via email, chat, phone, and CRM systems like Zendesk and Freshdesk, and I thrive in remote, collaborative work environments.

With a background in digital marketing, I also bring strong skills in content creation and social media communication. I'm organized, tech-savvy, and passionate about helping businesses grow by delivering exceptional customer and team support.

I’m currently seeking remote opportunities where I can offer value through customer care, virtual assistance, or digital support roles.

Experience

Work history, roles, and key accomplishments

Current

Customer service representative

Current

Glacier products limited

Jun 2024 - Present (1 year)

I am a customer service representative at Glacier product limited. Whereby I oversee order processing, handle customer inquiries and complaints , collect and analyze customers feedback

Communication Skills Problem Solving Salesforce Customer Relationship Management Customer Support Customer Satisfaction

Remote customer service representative

Poa internet

Apr 2023 - Apr 2024 (1 year)

I was a remote customer service representative at Poa internet where I handled customer inquiries via phone , WhatsApp, emails and phone calls .
Making inbound and outbound calls.
Analyzing customer feedbacks .
Conducting research on competitors information.
Handling customer complaints