Looking for a job

carolyne kihiko

@carolynekihiko

Message

Hello, I'm Carolyne Kihiko, am dedicated customer service professional.

Kenya

Message

What I'm looking for

Am looking for a flexible work environment, where I can learn and grow professional

I’m a highly motivated Customer Service and Virtual Support Specialist with 3+ years of experience delivering fast, empathetic, and solutions-oriented service across digital platforms. I’ve supported diverse clients via email, chat, phone, and CRM systems like Zendesk and Freshdesk, and I thrive in remote, collaborative work environments.

With a background in digital marketing, I also bring strong skills in content creation and social media communication. I'm organized, tech-savvy, and passionate about helping businesses grow by delivering exceptional customer and team support.

I’m currently seeking remote opportunities where I can offer value through customer care, virtual assistance, or digital support roles.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Executive

Current

CoAmana

Jul 2024 - Present (1 year 11 months)

Conduct outreach, reminder calls, and follow-ups that improved timely repayment rates by 90%; provide phone and digital support, escalate complex issues, and collaborate with remote teams to improve service workflows.

Customer Support Phone Support Remote Collaboration SLA Management Customer Retention Troubleshooting

Current

Customer service representative

Current

Glacier products limited

Jun 2024 - Present (2 years)

I am a customer service representative at Glacier product limited. Whereby I oversee order processing, handle customer inquiries and complaints , collect and analyze customers feedback

Communication Skills Problem Solving Salesforce Customer Relationship Management Customer Support Customer Satisfaction

Remote customer service representative

Poa internet

Apr 2023 - Apr 2024 (1 year)

I was a remote customer service representative at Poa internet where I handled customer inquiries via phone , WhatsApp, emails and phone calls .
Making inbound and outbound calls.
Analyzing customer feedbacks .
Conducting research on competitors information.
Handling customer complaints

Communication Skills Customer Relationship Management Customer Engagement Customer Support Customer Satisfaction Problem Solving Problem Solving And Decision Making

Remote Customer Service Agent

MGAS Ltd

Jun 2022 - Mar 2023 (9 months)

Provided remote technical support for smart meters, cutting average ticket resolution time by 90%; educated customers on LPG safety and collaborated with engineering to resolve complex issues.

Technical Support Smart Meters Customer Education Ticketing CRM Cross Functional Collaboration Documentation