ES
Open to opportunities

Esther Mical Saviour

@esthermicalsaviour

Detail-oriented Remote Customer Service and Social Media Specialist.

Kenya
Message

What I'm looking for

I am looking for a remote role that values empathy-driven support and offers opportunities for professional growth.

I am a detail-oriented Remote Customer Service and Social Media Specialist with over 3 years of experience supporting global clients through various omnichannel platforms, including Zendesk and social media. My ability to manage high-volume customer inquiries has resulted in a remarkable 95% customer satisfaction rate. I thrive in remote environments, leveraging my cross-cultural communication skills to provide empathetic support and drive engagement.

In my recent role at Contact Center International, I supported wellness and travel clients, resolving 95% of issues within service level agreements. I also took pride in training new team members, ensuring they understood our standard operating procedures and best practices. My experience as a Social Media Manager at Radio Africa Group allowed me to create multimedia campaigns that enhanced engagement by 40%, showcasing my ability to blend customer service with digital marketing effectively.

As I continue my professional journey, I am eager to bring my expertise in customer support and social media management to a dynamic remote team, where I can contribute to creating exceptional customer experiences and fostering brand loyalty.

Experience

Work history, roles, and key accomplishments

CI

Customer Service Experience

Contact Center International

Oct 2023 - Jun 2025 (1 year 8 months)

Supported wellness and travel clients (ClassPass, American Airlines) via chat, email, and social media. Resolved 95% of issues within SLA, boosting CSAT through empathetic communication and accurate support.

TY

Social Media Manager

Ticket Yetu

Mar 2023 - Aug 2023 (5 months)

Designed and executed data-driven strategies that increased brand visibility and follower count by 60%. Developed digital partnerships and cross-promotional content in a fully remote team environment.

Education

Degrees, certifications, and relevant coursework

Jomo Kenyatta University of Agriculture and Technology (JKUAT) logoJ(

Jomo Kenyatta University of Agriculture and Technology (JKUAT)

Bachelor’s Degree, Mass Communication/Media Studies

Pursued a Bachelor's Degree in Mass Communication/Media Studies. The program focused on various aspects of media and communication.

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