Esther Mical Saviour
@esthermicalsaviour
Detail-oriented Remote Customer Service and Social Media Specialist.
What I'm looking for
I am a detail-oriented Remote Customer Service and Social Media Specialist with over 3 years of experience supporting global clients through various omnichannel platforms, including Zendesk and social media. My ability to manage high-volume customer inquiries has resulted in a remarkable 95% customer satisfaction rate. I thrive in remote environments, leveraging my cross-cultural communication skills to provide empathetic support and drive engagement.
In my recent role at Contact Center International, I supported wellness and travel clients, resolving 95% of issues within service level agreements. I also took pride in training new team members, ensuring they understood our standard operating procedures and best practices. My experience as a Social Media Manager at Radio Africa Group allowed me to create multimedia campaigns that enhanced engagement by 40%, showcasing my ability to blend customer service with digital marketing effectively.
As I continue my professional journey, I am eager to bring my expertise in customer support and social media management to a dynamic remote team, where I can contribute to creating exceptional customer experiences and fostering brand loyalty.
Experience
Work history, roles, and key accomplishments
Customer Service Experience
Contact Center International
Oct 2023 - Jun 2025 (1 year 8 months)
Supported wellness and travel clients (ClassPass, American Airlines) via chat, email, and social media. Resolved 95% of issues within SLA, boosting CSAT through empathetic communication and accurate support.
Social Media Manager
Ticket Yetu
Mar 2023 - Aug 2023 (5 months)
Designed and executed data-driven strategies that increased brand visibility and follower count by 60%. Developed digital partnerships and cross-promotional content in a fully remote team environment.
Education
Degrees, certifications, and relevant coursework
Jomo Kenyatta University of Agriculture and Technology (JKUAT)
Bachelor’s Degree, Mass Communication/Media Studies
Pursued a Bachelor's Degree in Mass Communication/Media Studies. The program focused on various aspects of media and communication.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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