Esther Mical Saviour

I am a detail-oriented Remote Customer Service and Social Media Specialist with over 3 years of experience supporting global clients through various omnichannel platforms, including Zendesk and social media. My ability to manage high-volume customer inquiries has resulted in a remarkable 95% customer satisfaction rate. I thrive in remote environments, leveraging my cross-cultural communication skills to provide empathetic support and drive engagement.

In my recent role at Contact Center International, I supported wellness and travel clients, resolving 95% of issues within service level agreements. I also took pride in training new team members, ensuring they understood our standard operating procedures and best practices. My experience as a Social Media Manager at Radio Africa Group allowed me to create multimedia campaigns that enhanced engagement by 40%, showcasing my ability to blend customer service with digital marketing effectively.

As I continue my professional journey, I am eager to bring my expertise in customer support and social media management to a dynamic remote team, where I can contribute to creating exceptional customer experiences and fostering brand loyalty.