Looking for a job

Sarafina B

@sarafinab

Message

I support customers across email and chat, resolving issues with clear, empathetic communication.

Kenya

Message

What I'm looking for

I'm looking for a remote customer support role where I can resolve customer issues across digital channels, manage multiple requests accurately, and contribute clear, empathetic communication.

I've supported customers through freelance remote projects, responding to inquiries across email, chat, and digital channels while managing tickets, records, follow-ups, and escalations. I focus on clear, empathetic communication and timely resolutions.

I also bring experience managing social media communication and writing customer-focused content for different audiences. I'm comfortable working independently with Zendesk, Gorgias, Freshdesk, Salesforce, HubSpot, Google Workspace, and Microsoft Excel.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Freelance & Remote Projects

Jan 2024 - Jan 2026 (2 years)

Responded to customer inquiries through email, chat, and other digital channels, resolving issues and maintaining professional communication. Managed multiple conversations, documented interactions, and escalated complex issues appropriately.

Zendesk Gorgias Freshdesk Salesforce HubSpot Google Workspace Excel CRM Management Ticket Management Customer issue resolution Complaint Handling Data Entry Escalation Management Written Communication Verbal Communication Remote Team Collaboration Problem Solving Time Management

Content Writer / Copywriter

Freelance

Jan 2024 - Jan 2026 (2 years)

Produced clear and engaging written content for various industries, conducting research and translating complex information into accessible language. Followed client briefs, communicated for feedback, and maintained accuracy across assignments.

Content Writing Copywriting Research Communication Skills Attention To Detail Time Management Client Management

Social Media Manager & Copywriter

Freelance

Jan 2022 - Jan 2024 (2 years)

Managed communication with audiences across social media platforms, responding to questions and comments professionally. Created customer-focused content, monitored feedback, and maintained consistent brand voice.