Jackline Otieno

I am a motivated Digital Customer Service Agent trained at Generation Kenya and holding a Bachelor of Information Science from the Technical University of Mombasa. I bring hands-on experience supporting customers via phone and chat, consistently meeting KPIs—maintaining 95–98% customer satisfaction, raising first-call resolution, and reducing handle time while using CRM systems to improve data accuracy and case documentation.

I excel in clear written and verbal communication, report writing, and using Microsoft Office/Google Workspace and digital support tools. I am committed to delivering timely, accurate support across channels, protecting customer privacy, and contributing to improved customer experience and operational efficiency.