Evalyene User

I am a highly motivated and experienced customer support specialist with over two and a half years of experience in client communication, social media management, and administrative support within SaaS companies. My dedication to providing outstanding service is complemented by my strong product knowledge and consultative approach, ensuring a positive customer experience that contributes to the company's success.

In my recent role as a Customer Support Specialist at Clipboard Health, I excelled in receiving and screening customer inquiries, maintaining a strong understanding of the platform to provide accurate assistance. My collaborative efforts with cross-functional teams led to improved product usability and a remarkable resolution rate of 100% for customer complaints, earning exceptional ratings from clients and team members alike.

As a Virtual Assistant, I successfully managed multiple clients, achieving a 95% satisfaction rate through personalized support and effective communication. My expertise in utilizing CRM software and project management tools has streamlined client interactions and enhanced service delivery. I am eager to bring my skills and experience to a dynamic team where I can continue to drive customer satisfaction and contribute to organizational success.